Thank you for your message. I’m very sorry to hear that your delivery arrived in an unacceptable condition and that you experienced poor communication.
This is not the level of service we aim to provide. Your feedback has been noted and will be shared with the relevant teams.
We have been in touch with you to sort this out.
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Cliente de confianza
Verificada por Feefo
4 months ago
Pretty comfort.
Item was dispersed timely and received within the given time.
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Cliente de confianza
Verificada por Feefo
4 months ago
The product came on time and was in good condition
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OS
Orsulina Stargell
Verificada por Feefo
4 months ago
Lo que Orsulina Stargell dijo sobre Long Tall Sally:
Amazingly pleased!!
I was impressed that I received all the clothing pieces that I ordered and it came quickly.
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DT
Diane Taylor
Verificada por Feefo
4 months ago
Lo que Diane Taylor dijo sobre Long Tall Sally:
bad delivery times
bad delivery and lack of communication
Timea
Long Tall Sally
4 months ago
Thank you for your feedback. I’m sorry to hear about the delays and lack of communication with your delivery.
This is not the level of service we aim to provide, and your comments will be shared with the relevant team for review.
1
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AH
Alexandra Hargreaves
Verificada por Feefo
CAN
4 months ago
Lo que Alexandra Hargreaves dijo sobre Long Tall Sally:
I did not receive an email with my tracking info and the customer service chat was terrible and slow.
Timea
Long Tall Sally
4 months ago
Thank you for your message. I’m sorry to hear that you didn’t receive your tracking information and that your experience with our customer service chat was slow and unhelpful.
This is not the level of service we aim to provide, and your feedback will be shared with the relevant teams.
0
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Cliente de confianza
Verificada por Feefo
4 months ago
Great products, expensive shipping.
LOVE their products but hate how expensive shipping is. Getting the item is $ 12, returning it a whooping $ 22! Together that's often as much as the actual item. Not acceptable.
Timea
Long Tall Sally
4 months ago
Thank you for your feedback and for your kind comments about our products—we’re really glad you like them.
We're sorry to hear that you’re unhappy with the shipping and return costs. We understand how frustrating this can be, especially when it adds significantly to the overall price. Your feedback has been noted and will be shared with the relevant team as we continue to review our delivery options and pricing.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.