Having to pay almost as much for the return as for the product is totally unacceptable!
Timea
Long Tall Sally
4 months ago
We’re sorry to hear you’re unhappy with the return cost—that’s not the experience we want for our customers. We’ll take your feedback on board as we review our returns policy.
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Cliente de confianza
Verificada por Feefo
4 months ago
S Harrison USA
It was easy to order. I had some returns and had to pay an extra fee of $22 to send back. I would have liked to have seen an exchange link on your return page and not be charged to reorder the...
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0
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Cliente de confianza
Verificada por Feefo
4 months ago
It was quick and easy
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Cliente de confianza
Verificada por Feefo
4 months ago
Inconsistent sizing
I will be making a return and hope the service is better than it was when I made the prior return.
Timea
Long Tall Sally
4 months ago
Sorry to hear about the inconsistent sizing—that’s frustrating. We’ll take this on board, and we hope your return experience this time is much smoother.
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DD
diane dennis
Verificada por Feefo
GBR
4 months ago
Lo que diane dennis dijo sobre Long Tall Sally:
Great product, fits lovely
It was quick and easy
0
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AM
Anne McHale
Verificada por Feefo
GBR
4 months ago
Lo que Anne McHale dijo sobre Long Tall Sally:
I just love Navy
Quicker than normal delivery but always quite a wait on refunds, why is that?
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Cliente de confianza
Verificada por Feefo
4 months ago
Unreliable sizing
Disappointing to have to pay for returning a faulty product.
Timea
Long Tall Sally
4 months ago
Thank you for your feedback, and we're sorry to hear the sizing was not as expected. We will pass this along internally to our products team for review. No faulty items would bare a return fee, if you're unsure if your item is faulty you are always welcome to get in touch with us directly!
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DI
Diane
Verificada por Feefo
USA
4 months ago
Lo que Diane dijo sobre Long Tall Sally:
Love LTS
Service is great, been a LTS customer for many, many years!
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Cliente de confianza
Verificada por Feefo
4 months ago
My complaint is on your policy regarding modifying an order. I did not include the dress I wanted. I reached out right way via email to get the order modified and was told there are no changes to...
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Timea
Long Tall Sally
4 months ago
Thank you for your feedback. We're sorry to hear that you were unable to add further items to your order once it was placed, as we can understand how frustrating it may be. We will pass this along internally for review.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.