Thank you for your feedback. We are very sorry to read that your experience when shopping with us was not up to our usual standards, please accept our apologies. We understand how frustrating that must have felt, and it should have never happened. We also appreciate that you understand that in this unusual times we might have taken a bit longer to respond to your queries. We will be taking note of your feedback to ensure that this incident never happens again.I am happy to confirm that you can now contact us on chat and by our Customer Care telephone line.
Again, we apologize for any inconvenience we may have caused you, and appreciate you taking the time to send us this feedback.
Best,
LKB customer Care