KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
Leer más
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Reseñas de productos
Fecha de compra: 20/11/2020
0
Compartir
AN
Alphabets Childrens Nursery
Verificada por Feefo
5 years ago
Lo que Alphabets Childrens Nursery dijo sobre KCS Education:
Speedy delivery
Reseñas de productos
Fecha de compra: 19/11/2020
0
Compartir
CC
Cranbrook Parish Council
Verificada por Feefo
5 years ago
Lo que Cranbrook Parish Council dijo sobre KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Reseñas de productos
Fecha de compra: 12/10/2020
0
Compartir
Cliente de confianza
Verificada por Feefo
5 years ago
Prompt delivery, Good product.
Reseñas de productos
Fecha de compra: 18/11/2020
0
Compartir
TH
Trillium Montessori House
Verificada por Feefo
5 years ago
Lo que Trillium Montessori House dijo sobre KCS Education:
Brilliant service as usual. So quick on delivery!
Reseñas de productos
Fecha de compra: 19/11/2020
0
Compartir
US
Upland Primary School
Verificada por Feefo
5 years ago
Lo que Upland Primary School dijo sobre KCS Education:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
Reseñas de productos
Fecha de compra: 19/11/2020
0
Compartir
ML
Mayfield Sch Serv Ltd
Verificada por Feefo
5 years ago
Lo que Mayfield Sch Serv Ltd dijo sobre KCS Education:
After some very poor service early in the year with damaged items and delayed delivery's , I was cautious about making any new orders with KCS and was discouraged to do so by my manager , so i'm...
Leer más
Charlotte
KCS Education
5 years ago
Good Afternoon,
Many thanks for leaving us a review its greatly appreciated so we can better our customer service.
I do sincerely apologise that you wasn't able to reach us via Telephone, The office is open Monday-Friday 8am-5pm. We are experiencing a very hard demand with limited staff due to the current pandemic but please do hold and your call we be answered, alternatively please drop customerexperience@kcs.co.uk an email and someone will call you back or respond to your email.
If you have any further queries please do not hesitate to contact us here at KCS and we will be willing to assist you.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Reseñas de productos
Fecha de compra: 17/11/2020
0
Compartir
KR
Kcs Cash Sales Customer (retail)
Verificada por Feefo
5 years ago
Lo que Kcs Cash Sales Customer (retail) dijo sobre KCS Education:
Very efficient service as usual. Despite a slow computer performance the agent was very calm and professional
Reseñas de productos
Fecha de compra: 09/11/2020
0
Compartir
SP
Sompting Village Primary
Verificada por Feefo
5 years ago
Lo que Sompting Village Primary dijo sobre KCS Education:
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
