Dear Customer,
Thank you for sharing your feedback with us. We’re sorry to hear that your first experience wasn’t as helpful as you expected. We always aim to provide the best support, including replacements when appropriate, so we’d like to understand more about your concerns.
Could you please clarify what you meant by “deceiving”? We want to make sure we address any issues fully and improve your experience for the future.
We’re glad to hear you’re still considering ordering with us again and look forward to the opportunity to serve you better next time.
Best regards,
Jolliman Care Team
