Great service. They were in touch constantly in the booking phase & found exactly what I was looking for at the best price available!
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MA
Mr Russell Annan
Verificada por Feefo
4 years ago
Lo que Mr Russell Annan dijo sobre Holiday Gems:
The service I had on the phone was first class
The gentleman was first class and couldn’t do enough for me
Was very helpful and done everything I needed until the holiday was fully sorted well done
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MR
Mr Wesley John Reeves
Verificada por Feefo
4 years ago
Lo que Mr Wesley John Reeves dijo sobre Holiday Gems:
Avoid dealing with this company they will only disappoint. Very poor
Poor service found my own alternative accommodation because where I was put was disgusting. Was promised refund still waiting for some of it
Review Team
Holiday Gems
4 years ago
Weare surprised at the comments regarding the hotel as the most recent reviews are very good and commensurate with the official, rating. That said, we apologise if our team could not source a hotel which met your expectations. All refunds have been processed to the original card account. Please check all accounts and contact your bank in the first instance as these funds have left our control.
MR
Mr Wesley John Reeves
4 years ago
You can keep saying you have paid me in full but I was promised £1,181 I have only received £1,060 check your emails
Review Team
Holiday Gems
4 years ago
The refund was made in two transactions and may have been to different cards. We have refunded in full as promised and request that you check all accounts used during booking.
MR
Mr Wesley John Reeves
4 years ago
I know it was paid in two transactions but it still doesn’t add up to the amount that was agreed on check your emails and if you need help with your maths try using a calculator
Review Team
Holiday Gems
4 years ago
We are the social media team and can only comment on the entries on your booking. If you have any queries regarding the refund amount and any shortfall, please email customerservices@holidaygems.co.uk
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MB
Mr STEVEN BLACK
Verificada por Feefo
Edinburgh
4 years ago
Lo que Mr STEVEN BLACK dijo sobre Holiday Gems:
Caution hotel booking may not exist.
We paid a supplement to secure booked hotel, we were assured all was complete and locked in, sitting in departures we received a phone call telling us the hotel was over booked, and were offered a...
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Review Team
Holiday Gems
4 years ago
We do not contract directly with the hotel and therefore refute the comments made. It is rarely that late accommodation changes are made by the supplier and we do apologise for any inconvenience caused. Please use the complaints procedure and our team will investigate the issue raised.
MB
Mr STEVEN BLACK
4 years ago
I have contacted holiday gems, we were told prior to departure the hotel was confirmed this is the crux of my issue
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MC
Mrs Jayne Cole
Verificada por Feefo
Cromer
4 years ago
Lo que Mrs Jayne Cole dijo sobre Holiday Gems:
It's so easy to book a holiday with you
Yes I will recommend them to family and friends and I will book my next holiday with them
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Cliente de confianza
Verificada por Feefo
4 years ago
Really reluabke and helpful, smooith saoling holiday
What a hkudag i had wow!
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MD
Mr Stephen Deary
Verificada por Feefo
Newcastle
4 years ago
Lo que Mr Stephen Deary dijo sobre Holiday Gems:
Great Prices
No hassle from when looking for a holiday to completing the booking. The price quoted was the price paid and when I rang up another travel aagent to pricematch they said 'at the price youve been...
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MA
Mr NADEEM AHMED
Verificada por Feefo
4 years ago
Lo que Mr NADEEM AHMED dijo sobre Holiday Gems:
happy with the service, found me a good holiday package fits in my budget, will use again, recommended.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
