The booking representative was very helpful and booked my requested dates. If I had realised…
The booking representative was very helpful and booked my requested dates. If I had realised beforehand that all They were doing was booking easyjet and booking.com I would have done it myself. I...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely regret any perceived lack of service from our staff. Although our sales team cannot transfer calls to the after sales team it would be most unusual for them to terminate the call. The usual procedure is to email the admin team for a call back. However, we do apologise for the inconvenience. We do not use bookings.com but do use other suppliers. We further ATOL bond your bookings to ensure complete financial protection of your money which would not be the case should you make your booking seperately with each element independent of the other. We are unable to deal with visas but the recorded notes on your booking do indicate that the sales agent advised that a visa was required and gave the visa agency detail in Crewe who would deal with the application on your behalf.
Cliente de confianza
12 years ago
Feedback noted. ATOL protection noted. Customers expect customer service to last the duration of the holiday experience- not just until you have collected the money. People talk far more about poor experiences so you are getting negative feedback to potentially new customers.You do need to accept my comments and act to improve your customer service. In reading other comments there is a definite trend- If the holiday goes without a hitch then fine but if you need to be contacted or if something goes wrong then there is either no response or not a positive e one. Please learn to look after your customers. you will then get recommended, get free advertising and grow the business. Finn was excellent and did advise me I would need a visa but not give any advise on where to get one- that was fine. It was subsequent calls to get this advise that lead to 3 terminated calls.
Cliente de confianza
12 years ago
Link to contact you direct doesn't work. This link and other option to do nothing. You need to improve your customer service and understand that your customers are your business. A service should last the duration of the holiday experience, not just until you have collected the money
Holiday Gems
Holiday Gems
12 years ago
We always sympathise with any inconvenience should personal expectation not be achieved in relation to our service We therefore appreciate that you have taken the time to offer your comments. Feedback, whether good or bad, is monitored to assist us as we strive to meet customer requirements.
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Cliente de confianza
Verificada por Feefo
12 years ago
We booked our holiday in July and paid around half the total cost of the…
We booked our holiday in July and paid around half the total cost of the holiday as the deposit. We are travelling in mid October so the balance was due in August (which is fine) however two days...
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Holiday Gems
Holiday Gems
12 years ago
Unfortunately we have no control over accommodation changes advised by our suppliers. However, we note that your issue is being handled by our admin manager who is endeavouring to resolve the matter to your satisfaction and is currently awaiting feedback from you.
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Cliente de confianza
Verificada por Feefo
12 years ago
My holiday gems representative completed my online booking via phone as I had a couple…
My holiday gems representative completed my online booking via phone as I had a couple of questions.
The whole transaction went smoothly. Flights, transfers etc.
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Cliente de confianza
Verificada por Feefo
12 years ago
Holiday went perfectly
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Cliente de confianza
Verificada por Feefo
12 years ago
Booked holiday & was then told that the price quoted was not a live price…
Booked holiday & was then told that the price quoted was not a live price and I would have to pay extra.Made a spelling mistake with partner's surname and at airport the airline made me pay £100 for...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments which are always taken most seriously. On the airline used in your booking a link is sent so that you may enter your own details. Any error in the name spelling should have been apparent at that time. We do regret the charges made at the airport for a change of one letter but was a matter over which we had no previous knowledge or control.
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Cliente de confianza
Verificada por Feefo
12 years ago
Very helpful adviser on the telephone (Robbie) followed up by prompt receipt of emailed documents.…
Very helpful adviser on the telephone (Robbie) followed up by prompt receipt of emailed documents. Problem with my address was quickly sorted out (again by Robbie after the customer service In-box...
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Cliente de confianza
Verificada por Feefo
12 years ago
Service from holiday gems was appalling and I would never book through them again nor…
Service from holiday gems was appalling and I would never book through them again nor would I recommend them to any of my friends.
Holiday Gems
Holiday Gems
12 years ago
We sincerely regret any lapse in our service levels. However, we can see no issues raised pre or post departure and therefore are unable to comment further on the unsubstantiated review.
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Cliente de confianza
Verificada por Feefo
12 years ago
Found staff to be helpful and informative .
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Cliente de confianza
Verificada por Feefo
12 years ago
Bad service , not recomended, all ready made my complaine .
Bad service , not recomended, all ready made my complaine .
Holiday Gems
Holiday Gems
12 years ago
It is unfortunate that an accommodation change was received from our suppliers - a matter over which we had no control. Compensation was offered for the change and the refund processed. At this time no complaint has been received.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
