The service I received was excellent. Jacquie 127 explained every thing we needed to know.…
The service I received was excellent. Jacquie 127 explained every thing we needed to know. Many thanks
Cliente de confianza
12 years ago
really good service
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Cliente de confianza
Verificada por Feefo
12 years ago
appeared a bit disjointed at first ,but all came together in the end , had…
appeared a bit disjointed at first ,but all came together in the end , had to phone you office around 6days before departure to get tickets , hotel voucher sent out to me.
Your rep Claire was...
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Cliente de confianza
Verificada por Feefo
12 years ago
not happy. got cutt off some many times
not happy. got cutt off some many times
Holiday Gems
Holiday Gems
12 years ago
Our apologies for any disconnection of your calls. We have just installed new telephones which may have been a contributing factor. However, you may also use the email system, which we note you have already used, and your queries will always be answered.
Cliente de confianza
12 years ago
STILL THE SAME AS EMAIL REPIES ARE VERY UNHELPFUL
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Cliente de confianza
Verificada por Feefo
12 years ago
Crystal clear communication from telephone salesman.
Many would find the large amount of electronic admin after…
Crystal clear communication from telephone salesman.
Many would find the large amount of electronic admin after booking to be a nightmare.
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Cliente de confianza
Verificada por Feefo
12 years ago
Accommodation wasn't even one star, let alone two stars. So called 'room' should have been…
Accommodation wasn't even one star, let alone two stars. So called 'room' should have been on the first floor. A den or a burrow would be more accurate description of so called accommodation.
I...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. However, we can see no in resort issue or post departure complaint, which we would have expected under the circumstances. Emergency numbers are supplied on your voucher for such situations. Please note that we act only as the agent and are unable to bring comments such as this to the attention of our suppliers if a formal complaint is not received.
Cliente de confianza
12 years ago
The only thing you forgot to tell the public is that you wrote description of 'accommodation' in such a vague terms (Room compromise of room, double bed, or two single beds...etc). That simply mean that you would reject complaint about dirty walls, shower without curtain (water all over bathroom, wardrobes falling apart, dirty (inside) of kitchen elements etc. as "Not in the contract". So, stop deceiving public - you are offering substandard accommodation and you know it.
I wouldn't touch you with a barge pole any more. Bye.
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Cliente de confianza
Verificada por Feefo
12 years ago
Can not comment realy at this point, has as yet I have not had the…
Can not comment realy at this point, has as yet I have not had the holiday. But I feel more information should have been given to my wife, who booked it on the phone.
Holiday Gems
Holiday Gems
12 years ago
We regret that you feel additional information should have been given. Our agents will always clarify any points and advise on all aspects. Unfortunately, the information given is not specific enough to make further comment. However, should you wish to email admin@holidaygems.co.uk they will always assist in clarification of all queries.
Cliente de confianza
12 years ago
All documents etc came through very quickly, It was my wife's first booking (she is 70) and assumed she did not need to ask certain questions ie baggage allowence etc. No problem looking forward to the holiday.
Holiday Gems
Holiday Gems
12 years ago
Thank you for such kind comments. Our agents are always happy to help and advise on any aspect of the booking.
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Cliente de confianza
Verificada por Feefo
12 years ago
Very helpfull and polite
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Cliente de confianza
Verificada por Feefo
12 years ago
Phone service excellent, online poor
Phone service excellent, online poor
Holiday Gems
Holiday Gems
12 years ago
We always take note of comments which draw our attention to what we can improve so we thank you for your input
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Cliente de confianza
Verificada por Feefo
12 years ago
Dealt with Andy and he was very helpful.
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Cliente de confianza
Verificada por Feefo
12 years ago
We thought service was excellent, Jacqui Palmer ref 127 was extremely helpfull, as we were…
We thought service was excellent, Jacqui Palmer ref 127 was extremely helpfull, as we were late booking this trip and wanted to join friends who had already booked.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
