Lo que Mrs Margaret Baxter dijo sobre Holiday Gems:
Poor customer service
I had a few difficulties paying for my holiday so I decided to phone an advisor. The one I got was not very helpful I'm sorry to say. All I wanted was for him to take the payment for the holiday but...
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Review Team
Holiday Gems
4 years ago
We do apologise for any service which you received that did not meet our usual standards. This will be addressed through our internal channels. We are delighted that you were able to continue with the booking and we do hope that you have a great time on the holiday.
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Cliente de confianza
Verificada por Feefo
4 years ago
Great service
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MF
Ms Donna Fraser
Verificada por Feefo
4 years ago
Lo que Ms Donna Fraser dijo sobre Holiday Gems:
Stuart
Brilliant! Stuart was very friendly and helpful when I was making my booking.
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Cliente de confianza
Verificada por Feefo
4 years ago
Geraldine is an absolute gem. Would recommend her to all for booking!
Defo recommend them, Geraldine was very helpful throughout, grateful for her expertise, advice and guidance. Thank you
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Cliente de confianza
Verificada por Feefo
4 years ago
1st Class from Booking to Completion ! Great Price's...Well Happy 😁
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ML
Mr Mantas Lukas
Verificada por Feefo
Nottingham
4 years ago
Lo que Mr Mantas Lukas dijo sobre Holiday Gems:
Recommendation
Easy booking. Fast response. We will see what next!
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Cliente de confianza
Verificada por Feefo
4 years ago
Geraldine was fantastic. Iv called a few times since then and asked for a call back. With no reply.
Review Team
Holiday Gems
4 years ago
We do apologise for any delay in response. Your booking shows no notes indicating a callback request, however, we shall request our customer service team to call as soon as possible to address any issues you may wish to raise.
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Cliente de confianza
Verificada por Feefo
4 years ago
Very good customer service
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MR
Mr Neil Riches
Verificada por Feefo
4 years ago
Lo que Mr Neil Riches dijo sobre Holiday Gems:
I will start legal action if I am not on Premium Economy on my return.
Please see the email below - I will be going public and going to ATOL on my return. I have had no response yet.
...
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Review Team
Holiday Gems
4 years ago
Thank you for the review comments. This has been forwarded to the relevant department for immediate attention and we sincerely apologise for any inconvenience in the interim
MR
Mr Neil Riches
4 years ago
I arrived back in the early hours of this morning. Previous to this, and as expected, I had NOT received any email from HoIiday Gems. I have only had an email since I posted on Trust Pilot. I suppose that they thought that I would just 'go away'. When I checked in in Cyprus the check in staff were most helpful but could do nothing about it even though the travel documents clearly stated 'Premium Economy' and seated me in economy. I await a response from Holiday Gems andf will post the outcome -good or bad. However, I would strongly urge people NOT to book online. Call first before you book the holiday. I missed a number of holidays waiting to hear from Holiday Gems and costing me a fortume on their premium call number.
Review Team
Holiday Gems
4 years ago
Please would you email our complaints department on customerliaison@holidaygems.co.uk so that the matter can be addressed through the correct channels and processes? We thank you for your co-operation.
MR
Mr Neil Riches
4 years ago
Review Team at Holiday Gems.
You have clearly not read the message. As the message above states, I have already done this as stated above ie contacted customerliaison@holidaygems.co.uk. Why don't you ask them to contact me on my behalf?
I am just about to embark on a social media campaign. I also copied the CEO of your company Jason Edwards. For anybody else his email is jasonedwards@holidaygems.co.uk.
From: Neil Riches Sent: 12 May 2022 14:34 To: Customer Services ; customerliaison@holidaygems.co.uk;
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Cliente de confianza
Verificada por Feefo
4 years ago
Good prices, fast booking and polite helpful staff.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
