Good morning,
Thank you for sharing your experience, we’re truly sorry to hear that the Alva dress did not meet your expectations, especially given how much you were looking forward to wearing it.
We completely understand your disappointment regarding the packaging and the condition in which it arrived. A £199 dress should absolutely be presented with care, and we apologise that this was not your experience. We’ve shared your feedback with our logistics and quality teams to ensure this does not happen again.
Regarding the fabric and creasing, we appreciate your detailed comments and will pass them on to our product development team to review the material and care instructions.
Thank you again for your honest feedback, it helps us improve, and we hope to have the chance to better serve you in the future.
Kind regards, Hobbs Customer Care