Good morning,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been. It’s disappointing to learn that the care instructions on our website did not match the label on the jacket you received, that’s absolutely not the level of accuracy or service we aim to provide.
We also sincerely apologise for the lack of follow-up from our customer service team. That’s not the experience we want any of our customers to have, and we’re currently reviewing what went wrong so we can prevent it from happening again.
I can confirm that unfortunately the Elize Textured Jacket is dry clean only as per the care label. If you wish to return and need assistance with this, please do reach out to customer services via webchat here: https://www.hobbs.com/contact-us.html
Thank you again for bringing this to our attention. We value your feedback and the opportunity to improve.
Kind regards, Hobbs Customer Care
