¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Grape Tree | Reseñas de servicio al cliente para {{merchantUrl}} | Feefo

Mostrando 23,709 reseñas

Customer

Verificada por Feefo

Dorset

10 years ago

Lo que Customer dijo sobre Grape Tree:

Goods arrived well packed and in double-quick time, and included a free bar of chocolate! I strongly recommend Grape Tree, and use their stores whenever possible.

Fecha de compra: 16/03/2016

Cliente de confianza

Verificada por Feefo

10 years ago

Not impressed by the time taken for order to be fulfilled.

It took a long time for my order to be delivered and I had to chase it up twice. When I ordered all the items were shown to be 'in stock' and then to be eventually told that they were waiting for one...

Neil

Grape Tree

10 years ago

Good morning Irene,

thank you for taking the time to offer your feedback on our service. As you can imagine with the large number of product lines that we hold as a business (approximately 1000) that unfortunately from time to time there are discrepancies in the stock levels. Upon realising the error our online staff sourced the missing item from one our retail stores in order to minimise the delay as far as possible.

In any case we would like to apologise for the inconvenience. If you would like to get in touch with us at online@grapetree.co.uk we will arrange a voucher for 20% off your next order with us.

Regards

Grape Tree

Fecha de compra: 29/02/2016

Customer

Verificada por Feefo

Northumberland

10 years ago

Lo que Customer dijo sobre Grape Tree:

Previously visited Gretna Gateway or Carlisle branches regularly but after moving to Northumberland now order over internet. Selected products do not appear to be available elsewhere and are good...

Fecha de compra: 31/01/2016

Customer

Verificada por Feefo

Gloucester

10 years ago

Lo que Customer dijo sobre Grape Tree:

Excellent!

I ordered some items from the Grape Tree as they were very reasonably priced and I had heard good reviews about them. The items arrived within 3 days of placing my order and came very well packaged....

Fecha de compra: 28/03/2016

Customer

Verificada por Feefo

Plymouth

10 years ago

Lo que Customer dijo sobre Grape Tree:

the service i recieved has been of top standard along with the produce,.great service, great value for money.

I have found the service of Grape tree to be excellent.

Fecha de compra: 02/03/2016

Cliente de confianza

Verificada por Feefo

10 years ago

A lot of hassle

They decided to deliver to incorrect address even though correct one was specified as delivery address and PayPal default. Had to contact courier to find who sent parcel, then had to contact grape...

Neil

Grape Tree

10 years ago

Good afternoon Sophie,

thank you for taking the time to give your feedback.

We certainly acknowledge that there were issues with our previous courier on occasion which is why we moved to Parcel Force from the end of March to take advantage of their fully tracked services with the intention of shortening delivery times and improving the customer experience. Customers can now track their parcel all the way to their door via email and SMS notifications and even rearrange the delivery date if they are not going to be available.

I can also reassure you that our staff did contact the courier at that time as promised but unfortunately the instructions given were not followed. Another reason to make the move that we have done.

Regards

Grape Tree

Fecha de compra: 20/03/2016

Cliente de confianza

Verificada por Feefo

10 years ago

Brilliant service, will order again.

Arrived quickly and safely.

Fecha de compra: 16/03/2016

Customer

Verificada por Feefo

Hampshire

10 years ago

Lo que Customer dijo sobre Grape Tree:

A real find!

The service both on-line and in store is excellent. The products are wide ranging and of good value. We will definitely shop again. Thank you!

Fecha de compra: 20/03/2016

Customer

Verificada por Feefo

10 years ago

Lo que Customer dijo sobre Grape Tree:

Excellent service and excellent products; good value for money.

I ordered the products on Saturday and they were delivered the following Tuesday. I am very pleased with this service and the products are excellent value for money. This was my first purchase from...

Fecha de compra: 02/04/2016

Customer

Verificada por Feefo

10 years ago

Lo que Customer dijo sobre Grape Tree:

Gtrsy

I was very pleased to see this site trading again. Very pleased every time I shop with them.

Fecha de compra: 13/01/2016

¿No ha recibido una invitación?

Feefo Trusted Service Awards

Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.

Qué son los Trusted Service Awards

¿Por qué confiar en las reseñas de Feefo?

Más información sobre Feefo