Orders this item two weeks ago and have still not received it. When I try to track it the package can't be tracked.
Gem Collector US
Gem Collector US
11 years ago
We are unable to contact you today regarding this issue. Unfortunately this was part of a consignment that the tracking device malfunctioned on and we have not been given any tracking references for them. Your parcel was dispatched on the 2nd November and the approximate delivery time is 5-7 business days. However due to the contract in place with the US postal service we are unable to raise any investigation for missing items until 15 days have passed. This will bring the date for investigation to the 22nd November. we apologise for any inconvenience caused, and would ask that if this parcel has still not arrived by this date you contact the call centre and we can raise this for you.
kind Regards
Alison-Help Team
www.gemporia.com
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
