Good afternoon,
Thank you for your feedback regarding item GUGC38.
We can see that you have already spoken to a member of our team regarding this particular item. We're sorry to hear that this item arrived damaged and we do apologize for any inconvenience this may have caused you. If you are unhappy with the item, we would recommend returning the item back to us for either a refund, replacement or a credit under our six month warranty. If the item is found to be faulty, we would be more than happy to refund any return postage costs.
If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at help@gemporia.com.
Thanks,
Clare W - Help Team
www.gemporia.com
