Reseñas de forward2me

Hi Hideyuki, Many thanks for your feedback. I am sorry to hear that you feel dissatisfied with our services on this occasion. Our Protect + cover does not relate to access damages or damages caused to packages or the contents of packages prior to shipping from our warehouse. Protect + cover only relates to damages and loss for packages within the courier network. The damages that you presented to us from your images showed access damages to the Styrofoam box only and we evaluated that the access damage to the Styrofoam box had not damaged or effected the quality of the toy car inside or its individual value. I understand that the access damage to the Styrofoam box that contained the toy car was clearly a human error at our side during the booking process, the access damage to your box should have been notified to us earlier by the processor who booked in your package originally so we could have notified you of the damage to the Styrofoam box prior to shipping. We sincerely apologize for this oversight. I have sent you an email to discuss this matter with you in more detail and hopefully we will be able to come to a more acceptable resolution. Please keep an eye out for my email. I hope this helps you further. Kind Regards Hayley