Hi Donna
Thank you so much for your feedback. You’re right the course you attended was not up to our normal high standards. We have put steps in place to make sure that it never happens again. I’m sorry that you didn’t get to experience us at our best. It’s good to hear you were able to attend the additional free day and I hope that you gained not only the qualification but the skills and knowledge you need to succeed.
I'm sad to hear you won't be back but wish you every success in your fitness career.
Sophie