¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Flooring Direct

https://www.flooringdirect.co.uk/

Lay the foundations for your dream home with Flooring Direct. We'll help you to style your home in the exact way you want it.

Servicio

valoraciones en el último año

Mostrando 1,748 reseñas

Cliente de confianza

5 years ago

Customer service is very poor.

I'm only giving 2 stars because of a women called 'Sally's otherwise would probably be 1 or if I could do 0 I would of. I ordered some flooring and it case ripped and torn in several places. After...

Flooring Direct

5 years ago

Hi, We are so sorry you had a negative experience. We hope these issues have since been resolved. We are happy to hear that a member of our team managed to help you out. It's very helpful to receive feedback so we can improve in the future. Thank you, Flooring Direct Team

Mark Lockyer

5 years ago

Lo que Mark Lockyer dijo sobre Flooring Direct:

VERY POOR. Part of order not delivered and no response to calls and emails

Very poor. I still haven’t received the flooring underlay which was part of the order. I have now sent 3 emails and tried phoning their customer helpline, but to no avail. This is now delaying the...

Flooring Direct

5 years ago

Hi Mark, We are really sorry you have had these issues. We hope that you have since managed to resolve the problems. If you are still experiencing some issues, please contact our team via email, phone, or social media. Thanks, Flooring Direct Team

Cliente de confianza

5 years ago

Not happy

No communication. Rang 4 times was in a que for over 10 minutes each time saying I was next in the queue then got cut off. When i did get through was told my grass was out of stock and i was getting...

Flooring Direct

5 years ago

Hi, We are so sorry to hear you experienced these issues. We can face a large number of inquiries at certain periods, which can have a delayed effect on other customers. It's very useful to hear your feedback so we can try our best to prevent this from happening again. Thank you, Flooring Direct Team

Cliente de confianza

5 years ago

Lovely flooring

I ordered samples a few weeks ago which arrived promptly and went on to order some flooring, this also arrived promptly. I was really pleased with the quality it looks lovely.

Cliente de confianza

5 years ago

Medios cargados

Order arrived damaged and have not been able to get a response to resolve

Ver todos los medios (2)

Order arrived damaged and have not been able to get a response to resolve

I received my order damaged. I emailed with photos and didn't get a response. I called and spoke to someone who gave me another email address. Emailed again with no response and followed up to check...

David

5 years ago

Lo que David dijo sobre Flooring Direct:

All good

Looks good for a budget underlay. Fast delivery all good

Cliente de confianza

5 years ago

Quick and easy to order

Yes I would and will order from them again

Genevieve Marescia

5 years ago

Lo que Genevieve Marescia dijo sobre Flooring Direct:

My parcel still hasn’t arrived yet

David Wood

5 years ago

Medios cargados

Ver todos los medios (2)

Lo que David Wood dijo sobre Flooring Direct:

No response

This item received was not item advertised, incorrect size. Ordered for specific size, I have now sent 2 emails with pictures and no response. Also rang without success, was next caller, gave up...

Andy Scott

Derbyshire

5 years ago

Lo que Andy Scott dijo sobre Flooring Direct:

Top notch service!

Great customer service. Kayleigh dealt very well with my enquiries. A pleasure to do business with. Thank you Flooring Direct. I’ll be back!

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