Dear John,
Thank you very much for leaving the review. We are glad you liked the product and sorry to hear about the delivery issue.
Unfortunately we have yet to come across a pallet delivery courier whose lorries carry a forklift, as is common in Europe. If you know one, please drop us a line. In the meantime, should you order again, we can request a 7.5 tonne vehicle or alternatively offer a 1/3 pallet with 290 kg to make delivery easier for the driver.
Kind regards,
Gene
Bioglow Wood Fuels