Dear Customer,
We sincerely apologise for the miscommunication and truly appreciate your feedback, negative or positive, to help up grow.
We’ll be reviewing this internally and providing additional training to ensure our team handles situations like this more effectively, particularly when it comes to managing purchase orders and clearly setting expectations.
To clarify, we’re only able to reserve stock and secure lead times once payment has been received via proforma, unless the customer holds a credit account with us. In this instance, as the order was paid for on the Tuesday with delivery required by Thursday, we were unfortunately unable to meet the requested timeframe, as our standard lead time is typically five working days.
We regret any inconvenience this may have caused and are committed to learning from this to provide a more consistent and transparent service going forward.
Thankyou
