Amazing customer service - very prompt response and helped me quickly. I have been using the OvuSense for 3 years and it’s been a game changer for me with PCOS to know when I ovulated.
Kate
OvuSense
5 years ago
Thank you for leaving such lovely feedback!
I am so pleased to hear that you have had a positive experience with OvuSense over the last three years.The OvuCore Sensor is the most accurate tracker for Users with PCOS, so it is wonderful to hear that you have gained such valuable data regarding your cycles.
On behalf of the whole Support Team, we look forward to hearing from you again soon.
Best wishes,
Kate S, Customer Support Advisor
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Cliente de confianza
Verificada por Feefo
5 years ago
I purchased OvuSense; did not get confirmation email. Reach out to support
Great customer service!
Kate
OvuSense
5 years ago
Thank you for taking the time to leave some feedback.
I was sorry to hear that you did not receive your confirmation email. We are aware that certain email providers direct our mail to the junk folder, or in some cases, filter this out completely. However, I was able to resolve the issue by sending through a copy of your invoice, which I am pleased to see you received.
I am so glad that I was able to be of assistance and provide you with the necessary support. On behalf of the whole Support Team, we look forward to helping you again soon.
Best wishes,
Kate S, Customer Support Advisor
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SC
Stephanie Cook
Verificada por Feefo
5 years ago
Lo que Stephanie Cook dijo sobre OvuSense:
Great service. Very helpful and efficient.
Kate
OvuSense
5 years ago
Hi Stephanie,
Thank you for your kind comments, I am so glad that I was able to help you and provide the necessary information efficiently.
We really do aim to provide the best support possible for our Users, so to hear that we are delivering a great service really makes our day!
I look forward to speaking with you again soon.
Best wishes,
Kate S, Customer Support Advisor
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Cliente de confianza
Verificada por Feefo
5 years ago
Very prompt, courteous, and resolved the issue!
Kate
OvuSense
5 years ago
Thank you for leaving such a lovely review!
I am so glad we were able to resolve the issue in a timely manner. Rest assured that I will pass on your kind comments to the whole Support Team.
We look forward to assisting you again in the future.
Best wishes,
Kate S, Customer Support Advisor
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RC
Reta Clark
Verificada por OvuSense
5 years ago
Lo que Reta Clark dijo sobre OvuSense:
Didn't find ovulation
It said it would find ovulation in 3 months but mine has not
Caroline
OvuSense
5 years ago
Hi Reta,
Thank you for your review and I'm sorry to hear that you are disappointed with OvuSense.
I have taken a look at your account and unfortunately the reason the App has not been able to confirm ovulation for you is because you have not been wearing the sensor correctly. In order to predict and confirm ovulation, the Sensor must be worn overnight from the day after you finish bleeding until you get confirmation of ovulation. The Sensor was only worn for 3 nights in your last cycle and as the App confirms ovulation with 99% accuracy, it simply cannot do this with only 3 days worth of temperature data. If you would like some additional support, please reach out to our dedicated customer support team via the website and we will be happy to provide some guidance on Sensor use and the OvuSense app.
Kind Regards,
Caroline
Customer Relations Manager
The OvuSense Team
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JS
Jillian Shepard
Verificada por Feefo
5 years ago
Lo que Jillian Shepard dijo sobre OvuSense:
Very Happy With OvuSense Customer Service
The response was nearly immediate and they were able to provide step by step guidance to solve my minor issue. This service level has been consistent for the few times I’ve had to email with...
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LI
Liz
Verificada por Feefo
5 years ago
Lo que Liz dijo sobre OvuSense:
I contacted support about a refund as I had just found out I'm pregnant on the same day my subscription renewed. I had a very quick and lovely reply and a refund was issued. Very happy, thank you.
Kate
OvuSense
5 years ago
Hi Liz,
On behalf of the OvuSense family, congratulations on your wonderful pregnancy news!
Thank you for leaving such a kind review, we love hearing back from our Users. I am so pleased that you had a positive experience with OvuSense and that I was able to help you with a refund.
Wishing you all the best for the future ahead!
Kate S.
Customer Support Advisor
0
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DG
Deidre Garcia
Verificada por Feefo
5 years ago
Lo que Deidre Garcia dijo sobre OvuSense:
Kirsty was nice, helpful and prompt. Great customer service!
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SW
Saprina Williams
Verificada por Feefo
5 years ago
Lo que Saprina Williams dijo sobre OvuSense:
Customer Support is awesome!
Had some trouble with reactivating my subscription & sent in an email about the issues I was having. Kate had me fixed up in no time!!
Kate
OvuSense
5 years ago
Hi Saprina,
Thank you for your kind comments!
I am so pleased that I was able to help you and resolve the issue in a timely manner.
We look forward to assisting you again in the near future.
Kate S.
Customer Support Advisor
0
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Cliente de confianza
Verificada por Feefo
5 years ago
Great product and customer service
Great product and customer service! Every interaction with the support team has been such a positive experience. Everyone has been super kind and patient, not to mention the quick turnover time that...
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Kate
OvuSense
5 years ago
Thank you so much for taking the time to leave such a wonderful review! I am so pleased to hear that you have had a positive experience with OvuSense so far.
We really do try our best to create a warm, supportive community within the OvuSense family.
Rest assured that I will pass on your kind comments to the whole team and we look forward to hearing from you again soon.
Kate S.
Customer Support Advisor
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