Hi Shane,
We apologize for your inconvenience while booking your travel with us.
We strive to make sure our each and every customer has a positive booking experience. It is disheartening to have read your story. I will do a full investigation into this matter and take it into personal hands with our management team.
We hope to resolve this matter for you ASAP and clear any mishaps that occurred. We appreciate your very valuable feedback and will definitely take into account everything you have mentioned.
In the meantime, if there is anything we can do to help, please don't hesitate to ask. As a token of our sincerest apologies, please use Promo GG25 for any future booking.
Thank you,
Michael
Support Manager