Extremely poor. Washing their hands of SMART issue.
Product
Fansonline
4 months ago
We’re really sorry to hear about your experience and understand how frustrating this must be.
The SMART module is packaged inside the box and is intended to be installed together with the fan to enable its smart functionality. It’s possible that the packaging may have been damaged in transit, and the module may have become dislodged or misplaced - although we cannot confirm this at this stage.
That said, we’re committed to making this right. Our team is already in contact with you and actively working towards a resolution as quickly as possible.
Reseñas de productos
Product
Fansonline
4 months ago
We’re sorry to hear that the product hasn’t met your expectations and understand your frustration.
The SMART functionality relies on a module that is included within the packaging and needs to be installed along with the fan for it to connect and sync with the app. If the module isn’t installed or has been misplaced - the fan will not operate as a SMART device.
We certainly understand your concerns regarding value, and we want to ensure you receive the full benefit of the product as intended. While we're unsure of what transpired, our team is currently working with you to resolve this issue by arranging replacements.
We appreciate your patience.
Product
Fansonline
4 months ago
We’re sorry to hear that the product hasn’t met your expectations and understand your frustration.
The SMART functionality relies on a module that is included within the packaging and needs to be installed along with the fan for it to connect and sync with the app. If the module isn’t installed or has been misplaced - the fan will not operate as a SMART device.
We certainly understand your concerns regarding value, and we want to ensure you receive the full benefit of the product as intended. While we're unsure of what transpired, our team is currently working with you to resolve this issue by arranging replacements.
We appreciate your patience.
Purchase was easy through the website (great price too). Delivery was super quick, tbh cannot fault the whole experience. Would not hesitate to purchase through them again and recommend to anyone...
Nuestros premios independientes reconocen a las mejores marcas por su servicio al cliente. Los ganadores se deciden en función de las valoraciones que reciben de sus clientes.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
