Reseñas de Emperor Divers

and I will pass on your regards to the Cap'n ;) He loves it when he gets to dive, thanks for keeping him 'wet'! Take care, Luke, Manager manager.marsa@emperordivers.com

it was great to have you guys here again and look forward to the next time :) All the best, Luke, Manager manager.marsa@emperordivers.com

I'm pleased that you rated the week as good overall though of course am disappointed to read that you were unhappy with certain things. As you know from being a repeat guest of ours, service is an Emperor priority so hopefully you will see that by taking customer comments on board we hope to improve and ensure any problems are dealt with. I won't go through point by point here, but I would like to address the missing box issue. Firstly, sorry for that, as you know and as I pointed out to you it was our fault. I was personally with you that morning for some time, and am sure I apologised to you at the time, as we spent a long time talking about dive profiles and the boat trip you mentioned in point 4, computer setup and the dive plan too (without going into details here). If somehow in that whole conversation, the apology was not forthcoming enough, perhaps because we were discussing safety, then please accept it here; we made a thankfully rare mistake with your box and I am genuinely sorry for that. I remember we offered you free rental equipment for the dive, but as you were more comfortable with your own kit we agreed with all the other divers that we would wait for it together, I thought everybody was satisfactory with the outcome, and I did not get a feeling from you that you were unhappy or wanted recompense, after all everybody got to complete their prearranged dives. I have already discussed with the team how the guide on the day allowed the boat to leave port with a box on it without the corresponding diver, and we hope to avoid any future repeats. Most of the other points do come down to location. Of course, when you were boat diving with us out of Port Ghalib, the hotels you were staying in allowed easy transfers. Since on this trip you stayed further North and did the majority of dives from our housereef, approximately 30km away from your hotel, it was always going to be difficult to match the Port Ghalib hotels/Port Ghalib boat experience. I do sympathise that sometimes there is a bit of waiting for the courtesy shuttle as it does have to complete multiple journeys in the day. Of course by booking onsite in the Concorde Moreen Beach hotel, you get the most out of our housereef diving with zero transfers and it is excellent when you have a non diving partner as you are with them between dives. There are other hotel choices nearby too, and I would be happy to discuss them with you. I would really appreciate you giving us another chance, and would encourage you emailing me on the address below when you know you may be visiting the Red sea again so I can help arrange something for you to show you that we are worth considering for another visit. Or if you are at the Birmingham dive show, I will be there too so pass by for a chat at the stand. With my best regards, Luke, Manager manager.marsa@emperordivers.com

Thank you very much for the feedback and positive comments, especially about Basem, that you left with us. I will talk with the guides about your feedback. They are very experienced but your feedback is important and I know they will be happy to review how they do things to see if improvement can be made. Gareth and the El Gouna Team

and thanks for mentioning Madida and the ground staff. I'm sorry you interpret the collection of government taxes an Emperor policy, it is something we have to do by law along with every other centre on the mainland. We also collect taxes from snorkelers on trips arranged by us, not just divers, as we are taxed on the coastguard permissions we get for each boat or shore trip we operate (a few of the snorkel trips have the taxes 'wrapped up' as snorkelers usually appreciate an all inclusive price). For guests staying in hotels with beaches and reefs onsite, of course there cannot be a tax placed on them individually as they are free to enter and exit as they please. I am unsure about the hotel tax structures and whether they contribute in some way anyhow. Feel free to email me on the address below if you have any further questions about this and I will try to help. Best regards, Luke, Manager manager.marsa@emperordivers.com