Hi Wissam,
Thank you for the feedback.
I have sent a follow up email to explain that we (and all of our competitors) are constrained by the ATO's processing rules. We try to make our form a lot more streamlined and easier to understand, with support staff at hand to answer your questions.
Understanding that you were disappointed with the delay caused by the ATO's decision to manually review your application, we have issued a full refund.
Kind regards,
Michelle
EasyABNs
