Thank you for leaving your feedback. We are sorry that a double payment were made from your account. Since the banks introduced the 3D secure system, a delay might occur in which you think the first payment was not processed. If you clicked on the back button and started again, two payments would unfortunately been taken.
the duplicate payment was refunded the next day back into your account.All properties have a 4pm arrival time, however a few property owners do request a 5pm arrival time. Please accept our sincere apologies for the disappointment this has caused.