Very disappointing- our E-vouchers clearly stated Premium Economy flights but when we were going to check-in all our flights were showing economy. After contacting Destination 2 we were told there...
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Customer support
Destination 2
3 years ago
Your online order was for Economy class seats and this is what you paid for. We apologise that the paperwork for the mixed airline flights then displayed incorrectly as Premium economy which was a technical error and is being addressed.However we cannot help with any free upgrade under the circumstances since we booked the economy seats at the price you accepted and as you requested.
Cliente de confianza
3 years ago
no class is specified when creating the booking. The customer receives an E-vouchers which in our case stated Premium economy. We received call shortly after booking to be notified that one leg booking is unavailable and that a different flight will need to be booked for us and no change of class was mentioned. Then we added transfers to out booking over the phone and via website, this was done and still the E-vouchers confirmed the Premium Economy. So that was a 3rd time the booking was altered and checked by you, still as a Premium. We asked for upgrade costing from Premium to Business over the phone, which we had to chase the answer for, still no “mistake as you put it” was not detected! It is only when we were going to check in online WE discovered that you have in fact booked us as an economy and not premium. Completely unacceptable!
Customer support
Destination 2
3 years ago
Your online order was for Economy class seats and this is what you paid for. Please check the email sent after you placed this order that clearly states Economy was selected by you. If you require it to be re-sent, you can ask our customer service team for that to satisfy.
Cliente de confianza
3 years ago
As I said on number of occasions, your E-voucher & your ATOL Certificate clearly stated TWICE - Premium Economy! Would you like me to send that to you too? You have failed to spot anything wrong on THREE different occasions! It is your misdoing - not ours! I really do not appreciate the tone you have now moved to. It is not proffesional, just like the three mistakes you have made! Not us but you - Destination 2. While your staff on the phone was very nice and polite, your responses here are not matching the proffesionalism nor politeness expected!
Customer support
Destination 2
3 years ago
We have accepted that the documents issued after converting your order showed incorrect class for your flights, we have apologised and still do for this mistake on our part which was only an administration problem. However, please contact our customer service team since they can send you the proof we refer to about your online order request if you cannot now trace that email, as it clearly shows economy was selected and is paid for, not premium. We regret if you disapprove of our tone, it is only intended to be our clarifying our position in the matter regarding the content of your negative review and we are merely defending such. We do not feel it is professional to add here the proof and further engagement will be via normal channels.
Cliente de confianza
3 years ago
We received not a single apology by email. When speaking to your staff, the only explanation we received was - we don’t know what has happened. Your responses on this platform were not of the 100% true nature and have you not responded with in my view a condescending and patronising tone, this exchange of messages could gave been avoided. Your customer service simply sent a new voucher with now economy class - no explanation, no apology, plus they only sent it when we chased again over the phone.
Cliente de confianza
3 years ago
We received not a single apology by email. When speaking to your staff, the only explanation we received was - we don’t know what has happened. Your responses on this platform were not of the 100% true nature and have you not responded with in my view a condescending and patronising tone, this exchange of messages could gave been avoided. Your customer service simply sent a new voucher with now economy class - no explanation, no apology, plus they only sent it when we chased again over the phone.
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Mr Sykes
Sheffield
3 years ago
Lo que Mr Sykes dijo sobre Destination 2:
Booking process
I have just booked with Destination2 ,to travel in May,
Up to now cannot fault the process. All paperwork received on line.
Will update as we proceed
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Si Wiles
Cornwall
3 years ago
Lo que Si Wiles dijo sobre Destination 2:
Exceeded expectations!
We hadn't used destination2 before and were looking for a hotel only stay at Breathless in Punta Cana , they came up the cheapest over all other companies and everything was spot on with the booking...
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Mr Ejaz Gul
3 years ago
Lo que Mr Ejaz Gul dijo sobre Destination 2:
It was fantastic and easy booking - no problem at all every where -
It was fantastic service
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Cliente de confianza
3 years ago
Not helpful
Slow response time, not understanding plain English, not
Customer support
Destination 2
3 years ago
You did not contact us via the correct channels but would have had an auto reply to your email that explained this and the timescales for response from the team you had contacted so you could rectify that. We are sorry for your misunderstanding.
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Mr Kimberley Rogers
3 years ago
Lo que Mr Kimberley Rogers dijo sobre Destination 2:
Very satisfied.
The whole service was very helpful, friendly and professional support.
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Mr John Edwards
Cheadle Hulme
3 years ago
Lo que Mr John Edwards dijo sobre Destination 2:
We received excellent customer service from John Johnson in booking our Dubai trip, he was very knowledgable and extremely helpful.
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Mr Ian Thomson
3 years ago
Lo que Mr Ian Thomson dijo sobre Destination 2:
Easy to navigate the pages and easy to workout upgrades and add on’s
The layout of the pages online and how easy it was to find hotels upgrades and add on’s, pricing is easy to workout. Extra costs are easy to see. Plus you have contact booking if you would rather...
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Cliente de confianza
3 years ago
Not bad easy to choose
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Mr Manbir Mahil
3 years ago
Lo que Mr Manbir Mahil dijo sobre Destination 2:
Very help advice andcompetitively priced
Finn offered some excellent advise so i have booked 2 holidays via Finn, i am a repeat customer having used Destination 2 on many occasions
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