Sent incorrect information too hotel despite confirming twice
Customer support
Destination 2
4 years ago
Mr Ismail, there was no incorrect information sent to the hotel. You requested very early check-in which was passed on but this is only a request and never guaranteed since the hotel can only oblige if there is availability. We are pleased that they did so for one room.
MI
Mr Kashif Ismail
4 years ago
The issue was not regarding early check in it was that only one room had been allocated to the booking code they had at hotel this issue took a full day to resolve did not happen like your agent explained before check-in time. The hotel took a substantial amount over £2k holding deposit to give the room prior to you guys sending over the correct information. Embarrassing experience at a 5 star hotel .
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Mr Harshad Kumar Shah
4 years ago
Lo que Mr Harshad Kumar Shah dijo sobre Destination 2:
Have to wait for hourPlus before a repensentative takes a call. Want to change my booking for theist two weeks without any success.
Customer support
Destination 2
4 years ago
Mr Shah, our lines are very busy and we appreciate your understanding. However, you appear to have been emailed about amending and you could reply to that for attention to be given.
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Mr John Shirley
Liverpool
4 years ago
Lo que Mr John Shirley dijo sobre Destination 2:
First Class
Our first time with destination 2, the choice of destinations and hotels were great, every type of board covered, superb flight times and exceptional prices, the whole process was very easy, even...
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ML
Mr THOMAS LAW
4 years ago
Lo que Mr THOMAS LAW dijo sobre Destination 2:
Poor communication
Very helpful when booking holiday. Booked over the phone as they booked everything there and then. Based on this full marks them it goes down hill.
Friday I get an email
We have been advised by our...
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Customer support
Destination 2
4 years ago
Mr Law we are sorry to hear you feel this way. When checking for a duplicated seat held, the airline will not require our reference. Only your name to check through which other agency you have had a quote where they are holding the reservation also. Of course, if you have the other agency reference, this will be relevant. If you have contacted our customer service team, they will respond within the timescales advised in their auto reply and we appreciate your patience.
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MK
Mr Raymond Killoh
4 years ago
Lo que Mr Raymond Killoh dijo sobre Destination 2:
Fantastic just book with them
So friendly and very professional and could not believe the attention and advice I received when booking our holiday
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MB
Mr Brian Barnett
Coventry, UK
4 years ago
Lo que Mr Brian Barnett dijo sobre Destination 2:
Good website , clear information, & good customer service.
The website was easy to use, & book my holiday. The prices were good value, & very clear to see.
The actual booking was fairly easy to do.
I had a question & called customer services & was very...
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Cliente de confianza
4 years ago
Shocking customer service
Don’t send inappropriate threatening emails
Customer support
Destination 2
4 years ago
We are very sorry that you received this automated email about the balance. Your booking was still being administered by the consultant and the automation identified some data that was not yet updated. We will arrange contact and the correct booking paperwork for you
Cliente de confianza
4 years ago
I will wait for confirmation of the correct payment dates including Airline tickets and the final balance.
1
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Cliente de confianza
4 years ago
Easy booking process, hopefully rest of trip will go as well as booking did!
0
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MI
Mr Mohammed Israr
4 years ago
Lo que Mr Mohammed Israr dijo sobre Destination 2:
great seevice
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Cliente de confianza
4 years ago
Excellent service
Operator friendly and efficient
Best price around
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
