The standard insurance and the customer care is good. I had to purchase additional insurance for a medical condition and I found purchasing this ok but as for customer care I found it lacking. I rang...
Complicated and underhand methods to purchase insurance when declaring and injury. Paid a supplement then had to take out an additional more expensive standard package because I'd declared. This was...
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Debenhams Travel Insurance
Debenhams Travel Insurance
10 years ago
I am sorry that you feel as though the process for the declaration of your medical conditions is a complicated one.
If you choose to purchase additional cover for medical conditions, we have a Medical Screening department available to go through this process as efficiently as possible with you and issue you with an additional top up policy to your stand-alone travel insurance.
You can be absolutely sure that should you need to make any claim our claims handlers will provide you with an extremely professional service.
I apologise for any inconvenience that may have been caused.
Carl
Cliente de confianza
10 years ago
So I write my comments in may and get a reply in August which do not address the complaint that I wasn't allowed to purchase the insurance package I wanted despite already paying the supplement. Pretty poor customer service here Debenhams.
Cliente de confianza
10 years ago
I get a reply in August from a complaint made in May which doesn't address my feedback. Very poor customer service Debenhams
Thank you very much for your positive comments Sonya! Your free Debenhams gift card will be sent to you via email within 60 working days from the date of purchase.
Carl
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Debenhams Travel Money. Take advantage of one of the best foreign exchange rates on the high street. With a host of great value financial services at your fingertips, Debenhams Personal Finance is here to help.
