Hi,
Thank you so much for taking the time to leave a detailed review and share your feedback with us. We're really pleased to hear you had a wonderful time on your trip and that the destinations brought so much joy and laughter to your travels.
We’re sorry to hear that aspects of the pre-departure process left you feeling stressed, particularly around communication and the delivery of your travel documents. We always aim to make this part as seamless and clear as possible, so we're disappointed to learn that we fell short of that mark for you.
As soon as we were made aware of the name error, our team escalated this with our travel services provider and ensured it was treated as a priority and kept you updated. We also went through your pre-departure documents together to ensure you had everything you needed, and we invited you to reach out with any further questions or concerns.
The package you booked is not a guided tour, but rather an independent (self-guided) tour with pre-arranged transport and accommodation. We are sorry if there was any confusion surrounding this.
We’ve attempted to reach out since your return to check in and talk through your experience in more detail, but haven’t been able to connect just yet. If you do have time for a quick chat, we’d still love to speak with you.
Thank you again for your feedback! We’re so glad you enjoyed the package overall and hope the incredible memories you made along the way will stay with you for years to come.
The DealsAway Team.
