Thank you for taking the time to review the service we provided you on your last order. We are pleased to hear that you have now safely received your order and the goods are satisfactory.
Naturally we are however very disappointed that your overall experience has been dampened by the delay in fulfilment and once again we wholeheartedly apologise for any inconvenience caused.
Whilst we are at the mercy of our supplier honouring their delivery estimates, we appreciate that this is not your fault and ultimately we should have kept you better informed on the status of your order. We are reviewing our system for monitoring back orders.
We endeavour to provide a 5 star service to all of our customers and strive to reach "excellent" ratings for both products and service, and apologise that we have not lived up to your expectations on this occasion. Should you have any further questions or issues please do not hesitate to contact us on 01494 670961 or enquiries@davidshuttle.com Mon to Fri, 09.30-17.30.
Kind Regards,
Lauren McNeil
Customer Service Team
