Thank you for your kind words regarding our Travel Director and Coach Driver, and the efficiency of hotel check-ins. We are also pleased to hear that the regional specialists contributed positively to your experience. We regret, however, that the duration of coach travel and the standard of some accommodations did not meet your expectations. We hope the unique attractions outlined in our itinerary made up for long travel time. Our top priority is to ensure our guests have a relaxing holiday experience. With this said, we have forwarded your review to the Operations Department for consideration and potential adjustments.
We value your feedback, as it will help us improve our tours in the future.