Thank you for taking the time to leave us a review, we are sorry to hear that you found the telephone service frustrating. We always want to offer our clients the best possible cover and service, so we appreciate all feedback from our clients to help us improve both our products and services, and how we provide them.
I can see from the policy and as you have mentioned that a senior colleague was able to clarify and confirm what had initially been said, as well as explaining how best we are able to provide and set up cover for our clients and how best we were able to set up the policy cover you requested.
We hope everything has now been resolved, however should there be anything further we can do to assist we are always here to help and support. Thank you for choosing to insure with us at Compass.