Whilst we have received various emails updating us on our order we still await the delivery of kindling from 19 September despite an email saying it was out for delivery 5 October. Really...
No inventory control and rude customer service operatives (due to shared frustration I guess)
servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. We are sorry about the delay with your delivery. We are currently experiencing a large influx of orders, we are all doing the best we can in getting dates and deliveries done.
Wood was great, and deal on coals to try them was great. Communication really needs working on as I was stuck in pending limbo for weeks before I received an email to tell me my local depo was busy,...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. As been provided with email address an email should have been sent the day before delivery to confirm the date.
Fecha de compra: 13/09/2022
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Verificada por Feefo
3 years ago
Had to wait a very long time for delivery. Communication about this was poor.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
