Following our earlier telephone conversation, we do agree we could have improved communications to better explain the drying process, particularly given your situation. We use the latest high velocity drying equipment which is noisier but much more efficient than standard drying equipment. Regarding the electricity refund, this is down to your insurance company. We had sent the electricity calculations to your insurer, but our administrator will chase this up with your insurer on your behalf. We understand you are using your own local builder for repairs but if you have any further issues we may be able to help with this, so please do get in touch if we can assist with any reinstatement work. We apologise that our service on this occasion has not met your expectations but hope we can help to rectify the situation and help get any outstanding issues resolved for you quickly.