Don't get "gift wrap" or card. Clearly a small operation as it was poorly hand written and wrapped. Earrings look OK, but having read other Internet reviews only hope they last. No customer service!
Carolina
Chains of Gold
5 years ago
Hi
It's with a heavy heart we read your message :( Yes we are a small operation, compared to Amazon if you wish, but everyone in our team works very hard to care for every order and every customer.
Your order was dispatched and delivered before the promised time. The earrings match the product description and you had the option to return them for free free, for a full refund, if you found them not to be as expected.
On our website, where you write your gift note, we make clear gift notes are handwritten. Every product has a photo of the packaging and its gift packaging and you will find it will match the packaging received.
If you would like to let us know your thoughts on what we could have done to improve, your constructive feedback is valued.
On another note, you can still return your purchase for a full refund should you wish. If you no longer have the pre-paid returns label from your original order, please contact our customer services team on info@chainsofgold.co.uk and we will send you one.
Carolina
Chains of Gold
MV
Mrs V
5 years ago
The email response I received was "sorry its not up to your standard".
Product appears to be of good quality. Large selection to choose from on website as many high street jewellers no longer stock many chains. Called before to ask about returns and call was answered...
Excellent product, service and speedy delivery.
Husband really pleased with his birthday present. Gift wrapping is excellent
First time using Chains of Gold but will not be the last
Ordered on line which was easy quick delivery item packaged in presentation box which was lovely it was a present she loved it I would buy from you again and recommend you to my friends thankyou
Reseñas de productos
Fecha de compra: 17/10/2020
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Cliente de confianza
Verificada por Feefo
5 years ago
Quick delivery, good price/quality ratio.
Reseñas de productos
Fecha de compra: 24/09/2020
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MW
Mrs Harvinder Watson
Verificada por Feefo
France
5 years ago
Lo que Mrs Harvinder Watson dijo sobre Chains of Gold:
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
