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Reseñas de Certainly Wood | Reseñas de servicio al cliente para https://www.feefo.com/reviews/certainly-wood | Feefo

Mostrando 11,987 reseñas

Cliente de confianza

2 days ago

Fecha de compra: 03/08/2025

Always pleased with the quality of logs and ease of ordering online.

Hayleigh

Certainly Wood

2 days ago

Thank you so much for your kind comments and 5 star review! We are delighted to hear you have had such a pleasant experience with us and are especially pleased to hear that you love the quality of our kiln dried logs! We aim for nothing but the best, and it's great to know we're meeting expectations. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Cliente de confianza

4 days ago

Fecha de compra: 15/08/2025

Excellent ordering and delivery process

Very good service. Only downside contact number is incorrect and despite pointing this out to carrier - remains unchanged. Thereby preventing eta on delivery day. possible typo on ordering.

Hayleigh

Certainly Wood

2 days ago

Thank you so much for the 5 star review! We're delighted to hear you were happy with your purchase and that you found the ordering and delivery process to be "excellent"! I can confirm that your mobile number has now been correctly updated on your account so all future orders should have an ETA provided on the day of delivery. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Reseñas de productos

Hayleigh

Certainly Wood

2 days ago

It is wonderful to see that you have given our Fire Club Membership a 5 star rating! We love hearing how happy our customer are with their savings, priority delivery and free products all included as part of their membership! Please feel free to keep us updated on how the membership works out for you throughout the year. We look forward to assisting you again in future. Best wishes, Hayleigh

Cliente de confianza

5 days ago

Fecha de compra: 29/07/2025

Excellent, as always! Thanks.

Reseñas de productos

Cliente de confianza

5 days ago

Fecha de compra: 03/08/2025

Excellent service

Excellent service. Came on time. I like the idea that I can order when I need to and pick an am order pm delivery time. Delivery driver was lovely. Put it where I asked him to.

Hayleigh

Certainly Wood

2 days ago

Thank you for your wonderful feedback and 5 star review! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated from your kind words. We are thrilled you love our products and are taking advantage of the priority delivery options that come with your Fire Club membership! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Reseñas de productos

Cliente de confianza

6 days ago

Fecha de compra: 31/07/2025

Good service

Efficient and delivered to time. I seem to have ordered Chunky log size from the website, rather than the Length 25cm I ideally needed - not sure how that happened......

Reseñas de productos

Hayleigh

Certainly Wood

2 days ago

Thank you for your wonderful review! We're delighted to hear you were happy with the quality of the kiln dried logs you received. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We are sorry to hear that you mistakenly ordered a different size log to your previous orders. Our Chunky logs are still excellent quality - the only difference is that they have a larger diameter to our regular 25cm length logs. Our team will be happy to look into potentially arranging a collection of the Chunky logs and re-delivery of our regular kiln dried logs if this is of interest. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Cliente de confianza

7 days ago

Fecha de compra: 04/08/2025

Disappointed to be rejected as a customer

The company was efficient and friendly, but as a longstanding customer we were disappointed with the contracted out delivery arrangements and the significant increase in local costs

Hayleigh

Certainly Wood

6 days ago

Thank you for your feedback. We really appreciate your kind words regarding our "excellent" quality kiln dried logs and KindleFlamers natural firelighters. The quality of our products is one of our top priorities, and it's always rewarding to know We are very sorry that we are unable to deliver to you anymore due to the changes in our delivery methods. We hope that a solution can be found in future but if not, it might be worth considering our small courier option such as our Fire Kits (https://www.certainlywood.co.uk/products/logs-in-boxes). Thank you for being a loyal customer and we wish you the best for the future. Kind regards, The Certainly Wood Team

Reseñas de productos

Cliente de confianza

7 days ago

Fecha de compra: 29/07/2025

Best log supplier

Certainly wood extremely helpful and accommodating for all your needs.

Hayleigh

Certainly Wood

6 days ago

Your 5 star review has absolutely made our day! We love hearing about how much our customers love our products and the great service they’ve received from our team. I have passed on your review to the rest of the team to let them know to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Reseñas de productos

Cliente de confianza

7 days ago

Fecha de compra: 09/08/2025

Great all round

Speedily delivered and good quality

Hayleigh

Certainly Wood

7 days ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our Flamers natural firelighters and that they arrived quickly. We love having feedback about how happy our customers are with the quality of our products. The quality of our products is one of our top priorities, and it’s always rewarding to know our customers see it too! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Reseñas de productos

Cliente de confianza

8 days ago

Fecha de compra: 22/07/2025

Superb Service as always

Hayleigh

Certainly Wood

7 days ago

Thank you so much for the 5 star review! We’re thrilled you had such a positive experience and are delighted to hear that you are enjoying your Oak crate. In future, it may be worth taking a look at our Fire Club membership for year round discounts, free product and priority deliveries—something to consider if you’d like even more from your orders! Best wishes, Hayleigh

Reseñas de productos

Cliente de confianza

8 days ago

Fecha de compra: 28/07/2025

new wood crates

easy to order. Delivery date was fixed and the tracking was excellent. Dlivery was on time.

Hayleigh

Certainly Wood

7 days ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our Ash and Oak crate and that it arrived on time. It's great to know that you were kept up to date with the tracking updates and I will be sure to pass this feedback onto the couriers for you. Best wishes, Hayleigh

Reseñas de productos

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Acerca de Certainly Wood

Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.

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01981 251 796

Lower Lulham, Madley, Hereford, Hereford, Herefordshire, HR2 9JJ, United Kingdom

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Reseñas de Certainly Wood

Membership(135) reseñas más de este productoVer sitio web del productoMembership entitlement beneficial in reducing costs and additional free items

Great Value Kiln Dried Logs - Pallets of Small Bags(4) reseñas más de este productoVer sitio web del productoAlways fantastic products and service. I have been a customer for years and I have never had any complaints.

Large Chunky Bulk Bag(128) reseñas más de este productoVer sitio web del productoNice size fits our 5 kw log burner with back boiler. Excellent quality burn well. Moisture good. Would recommend. Excellent service came on time within the time slot and on the day ordered. Van...Leer todo

Flamers 200(1,208) reseñas más de este productoVer sitio web del productoOnly need one to start the fire. Excellent quality burn well. Fire starts first time every time. Add some kindling and off you go.

Kiln Dried Kindling Mega Box(10) reseñas más de este productoVer sitio web del productoBurns well. Ideal for starting the fire. Nice size excellent quality. Good amount in the box.

Plant a Tree(262) reseñas más de este productoVer sitio web del productoI think it's a great idea from certainly wood especially if you are using a wood burner or outside burner of any sort. That's why we order from certainly wood.

Kindling(1,147) reseñas más de este productoVer sitio web del productoOutstanding product. Very effective for getting a fire going.

Small Chunky Bulk Bag(128) reseñas más de este productoVer sitio web del productoVery much a fan of Certainly Wood and the small bulk bag delivery was on time and the wood is of a high quality. However, I thought that I had ordered 25cm Length wood (5-15cm diameter) which is...Leer todo

KindleFlamer 50 pack(474) reseñas más de este productoVer sitio web del productoGood free product. Effective.

Small Bulk Bag 35cm(3,052) reseñas más de este productoVer sitio web del productoThe wood is excellent quality but we’re very disappointed this year not to be able to get a delivery because we live in a rural area with a gravel drive

KindleFlamer 50 pack(474) reseñas más de este productoVer sitio web del productoThese are very good at lighting and environmentally friendly

Kiln Dried Logs In Bulk Bags(3,052) reseñas más de este productoVer sitio web del productoCertainly wood kiln dried logs are excellent logs, they burn hot and long. The order process is easy the staff are helpful and the delivery drivers go above and beyond.

Flamers 200(1,208) reseñas más de este productoVer sitio web del productoThe flamers light quick and burn long enough to get your fire lit perfectly.

Kiln Dried Kindling Mega Box(10) reseñas más de este productoVer sitio web del productoKiln dried kindling is a fantastic starter stick. Only need a couple to get your log burner blazing.

Flamers 500 Value Pack(11) reseñas más de este productoVer sitio web del productoDelivered speedily and work well..

Kiln Dried Oak Crate(4) reseñas más de este productoVer sitio web del productoSuperb service as always!!!

KindleFlamer 50 pack(474) reseñas más de este productoVer sitio web del producto

Plant a Tree(262) reseñas más de este productoVer sitio web del productoany tree planted is excellent

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