I am so sorry that you have felt that the service and vehicle were not up to your expectations, we take this very seriously so I have checked all of the details you have mentioned, please see below the details regarding your vehicle order
"Appaling service, complete lack of communication"
I have checked the vehicle order signed by you regarding the delivery of the vehicle, the order was signed by you in May 2023 for delivery as stated on the order in June 2023, I am aware that there was a delay from the factory for the vehicle and looking back I can see that we contacted you on the following dates to keep you informed of the delays 29/06/23, 03/07/23/08/23, 11/09/23/14/09/23 (We arranged Delivery). I know it is not ideal to have a delay in the delivery of a vehicle but on some occasions, manufacturers do experience issues and I do believe that the above number of times you were contacted and kept informed does constitute more than "never hearing from them again"
"Van OK, not as described, disappointed with spec level"
I have checked the van we supplied and I think there may be a bit of confusion on your part referring to the "Standard" part of the vehicle description this does refer to the wheelbase of the van and not the equipment. I have checked the level of specification on your vehicle which is of a good level. Just for clarify, I have listed some but not all of the options your vehicle has:
Head-Up Display
Rear Parking Sensors
Programmable Cruise Control
8" Colour Touchscreen, with DAB Radio, Bluetooth Hands Free
Apple Car Play/Andriod Auto
Air Conditioning
Multiflex Modular Folding Passenger Bench Seat with Pivoting Writing Table, through load with Protection Cover
Once again I hope this helps, we were and are always available on the phone to discuss if you have any issues, I have checked our records and we don't appear to of had any communication from you regarding your dissatisfaction with the service or vehicle until this review
