Good Afternoon,
Thank you for taking the time to provide your feedback. I am sorry to hear you were unhappy with your renewal price.
We understand the impact that pricing changes can have on our customers and I want to assure you that we carefully consider various factors when determining pricing, including market conditions, claims experience, and regulatory requirements. While we strive to provide competitive and fair pricing, we also recognise the importance of ensuring that our customers feel valued and supported.
If you would like to discuss your specific policy or explore any available options, please feel free to contact us. We are here to assist you and ensure that you have a clear understanding of the coverage and pricing associated with your insurance.
Thank you for choosing AXA; we value your custom and continued support.
Kind regards
Erin
Feefo coordinator
