I m basing my feedback on this order only - in the past service has been excellent - however the order I placed on the 26th March has not arrived and I have received no communication about it.
Cliente de confianza
12 years ago
Having chased by email, I received an email saying that it was ready for collection. My Husband picked it up and brought it home. When I got the box out of the bag I could see it had previously been opened. I opened it and found that it had been used - it was dirty with food flecks on it - and it was broken. My Husband will now have to make another trip to the store to return it. I have always used Art of Living because I thought the service was excellent but this experience has been dreadful. I don't expect to have to chase to find out if it is ready for collection and then to be given a used, broken return is appalling service.
Reseñas de productos
Cliente de confianza
12 years ago
The product was used (flecks of old food on it and water marks) and broken.
Fecha de compra: 26/03/2014
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Cliente de confianza
12 years ago
Knowledgable and friendly staff. A pleasure to do business with
Thank you for posting your comments about the Vitamix PRO750 and we're so pleased you're enjoying it! We think it's an amzing machine too. Regarding the jug,I have to admit when I first saw it was 'plastic' I was surprised too; I also thought it would be glass. However having witnessed a fully grown man standing on the jug (yes, really! We saw it at a Vitamix demo in one of our high street shops) I now have no doubts about its durability and quality.
Regarding the lid retaining smells we will pass this on to Vitamix and see what their comments are. You could perhaps try using a solution of white vinegar and water OR one of baking soda and water in the cleaning process and see if that helps?
Kind regards
Jakki
Art of Living Cookshop
I had to use the website to place my 3 purchases...ordering from USA. The direct contact with staff was outstanding. They were great at problem solving and trouble shooting and lived up to their...
Really cross to see that the main gift I ordered was substituted without you advising me. I understand that myself and someone else ordered the same drinks cooler for the bride at the same time, but...
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Art of Living Ltd
Art of Living Ltd
12 years ago
We are very sorry that you are not happy with our service. We spoke to our contact for the Bridal Shower list regarding the duplicate order of your gift and acted upon her advice on the substitution. We thought this information had been communicated to you but obviously this did not happen and we apologise for this most sincerely. We should indeed have contacted you directly ourselves about this matter and this was an oversight on our part. We do hope all the gifts will be enjoyed by the bride and we wish both Piera and Ryan every future happiness.
Kind regards
Jakki
Art of Living Cookshop
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.