¿Cómo se recopilan las reseñas de Feefo?

Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.

¿Quién puede dejar una reseña en Feefo?

Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.

¿Cómo verificamos las reseñas?

Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.

¿Cómo gestionamos las reseñas falsas?

Feefo evita que la gente deje reseñas falsas porque solo invitamos a opinar a compradores verificados.

Reseñas de Andrew Grant | Reseñas de servicio al cliente para https://www.feefo.com/reviews/andrew-grant | Feefo

Mostrando 725 reseñas

Cliente de confianza

5 years ago

Fecha de compra: 15/05/2020

I have not made a purchase we are still waiting to complete a sale

Lacked attention to detail. Poor communication skills and it appears you have the wrong client i made no purchase

Caroline

Andrew Grant

4 years ago

Thank you for your review - our feedback request is on service not purchase so we do apologise if this has caused any confusion. I can see from the property file that my colleague Chloe Faizey has been extremely supportive and proactive throughout. We wish you all the best.

Cliente de confianza

4 years ago

Suggesting I had made a purchase was incorrect. I have following our agreed sale dealt with Chloe who has been most helpful I have no problem with her attitude or her ability but this was after a sale price was agreed. Prior to this actions were agreed but didn't happen, I asked not to be contacted on the day of my mother's funeral my request was not heeded and received a call whilst waiting for the funeral car as I took my phone from my bag to switch it off. At the outset of putting this property on the market I felt your negotiator was not working in my sister's and my best interest when the property had not been advertised but they were pushing for us to sell and settle it all in 6 wks I was in France and couldn't action clearance of the land etc. In conclusion I despared, and realised our mistake. I had a similar experience in 1982/3 with Andrew Grant and hoped by 2019 they could now have better customer care. How wrong I was. My whole experience was extremely poor

Caroline

Andrew Grant

4 years ago

I can only apologise for the lack of respect and simple understanding of clear instructions - in what was obviously a distressing time for you, and am extremely sorry for your loss. Again, we wish you all the best - and I would love to be able to take over personally to improve your opinion of us in the future - which I am more than happy to do (my name is Caroline Hope, Marketing Director). Thank you for your time.

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Mr Sammy Southall

5 years ago

Fecha de compra: 23/04/2020

Lo que Mr Sammy Southall dijo sobre Andrew Grant:

First rate from first to last contact

First-rate service from the first contact to last. We had a couple of hiccups along the way and a false start from one buyer bot they held our hand all the way and answered all our questions in a...

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Caroline

Andrew Grant

4 years ago

Thanks you so much for taking the time to review our service. Your 5-star feedback is greatly appreciated, we wish you all the best and are always available to help should you need us in the future - stay safe.

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Mrs D Baxter

5 years ago

Fecha de compra: 05/06/2020

Lo que Mrs D Baxter dijo sobre Andrew Grant:

Not much contact

More contact and more frequent updates. Most of our contact was with our sellers estate agents.

Caroline

Andrew Grant

4 years ago

We are extremely sorry to read this. As you may know our company went through significant change recently and unfortunately it appears that you didn't experience a seamless transition in the service provided. We do hope you will consider us again should you need support with home buying and selling in the future so we can show you the improved service on offer.

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Mrs Cynthia Wardle

Bewdley

5 years ago

Fecha de compra: 26/06/2020

Lo que Mrs Cynthia Wardle dijo sobre Andrew Grant:

Always helpful, polite and positive. I would highly recommend them.

They always kept me in the loop, Justin and Chloe, especially were very helpful with any concerns. There were several difficult problems but they always remained positive and helpful.

Caroline

Andrew Grant

4 years ago

Thanks you so much for your glowing feedback and review of the exceptional standard of service received from Justin and Chloe. We wish you all the best and are always available to help should you need us in the future.

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Cliente de confianza

5 years ago

Fecha de compra: 18/06/2020

Very professional and friendly staff

Caroline

Andrew Grant

4 years ago

Thanks you so much for taking the time to review our service. We wish you all the best and are always available to help should you need us in the future.

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Mr Byron Cotterill

5 years ago

Fecha de compra: 29/05/2020

Lo que Mr Byron Cotterill dijo sobre Andrew Grant:

Would recommend AndrewGrant to anyone.

Clear costs from the outset, comparable price to other agents. Friendly, informative and supportive during lock-down. Very efficient.

Caroline

Andrew Grant

5 years ago

Thank you so much for taking the time to review our service and for your kind words. Our Worcestershire team will be very pleased to receive this. Stay safe and please don't hesitate to get in touch if there's anything you need.

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Cliente de confianza

5 years ago

Fecha de compra: 29/05/2020

Outstanding service

Excellent from start to finish surpassed our expectations.

Caroline

Andrew Grant

5 years ago

Many thanks for taking the time to review our service - the Worcestershire team, Andrew and Rebecca in particular will be delighted with your 5-star feedback. We look forward to supporting you again in the future.

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Cliente de confianza

5 years ago

Fecha de compra: 14/05/2020

Right for our house

Quick efficient service, good quality brochure, regular feedback on price negotiations.

Caroline

Andrew Grant

5 years ago

Our team will be delighted with your feedback. At Andrew Grant we pride ourselves on our friendly approach and experience - your 5 star review is testament to that service. We hope to be able to support you again in the future.

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Cliente de confianza

5 years ago

Fecha de compra: 24/04/2020

Good service

Sold house efficiently and professionally.

Caroline

Andrew Grant

5 years ago

Our Bromsgrove team of agents will be delighted to read your 5 star review of their service. Many thanks and we hope to be able to support you again in the future.

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Cliente de confianza

5 years ago

Fecha de compra: 22/05/2020

Sale

Exceptional service during a very difficult time.

Caroline

Andrew Grant

5 years ago

Thank you for taking the time to provide us with your 5 star review of the service you received. It has indeed been a tricky time and we really appreciate your understanding. At Andrew Grant we pride ourselves on our personal approach and communication and James and the team have delivered.

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¿No ha recibido una invitación?

Acerca de Andrew Grant

Yes, that's right we are nearly 50 years old! And over this time we have gained the knowledge and expertise you need to be reassured of only the best possible service. We certainly don't act our age though - we use the latest technology to give buyers, sellers, landlords and tenants the best experience.

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0330 024 3000

59-60 Foregate Street, Worcester, Worcestershire, WR1 1DX, United Kingdom

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