Alton Towers Holidays ya no es cliente activo de Feefo
Mostrando 15,891 reseñas
Cliente de confianza
Verificada por Feefo
10 years ago
Bad start, but happy ending
When I rang for a quote I was told i could use my corporate discount for a treehouse booking. When I came to book I as told I couldn't. The call handler said her manager would trace the calls and...
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Trusted Customer
Verificada por Feefo
Ireland
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
Good, but you should make clear you can add stuff on after the booking and also allow those addons to happen sooner as i was unable to book extras i wanted at the time.
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Trusted Customer
Verificada por Feefo
South yorkshire
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
Easy as pie
Very easy to get all information across and received for a group booking
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Cliente de confianza
Verificada por Feefo
10 years ago
So Simple To Book On Line
Booked on line for myself & 2 teenagers to stay overnight with 2 days in the park (2nd day free) It was easy & quick to use & would highly recommend
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Trusted Customer
Verificada por Feefo
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
Excellent
Excellent as always
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Cliente de confianza
Verificada por Feefo
10 years ago
Slow going
Tried booking online but would not allow me too. Then had to call and was on phone for 15 mins. So call cost me at least £2. Not a great service.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to rate our service.
I'm sorry that you experienced issues when trying to pay for your booking. This can be due to a number of reasons.
I am pleased to hear that our customer experience team were able to assist and get the booking made for you.
I also hope that you have a great time when you visit in May.
With kind regards,
Kim
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Trusted Customer
Verificada por Feefo
Hebburn
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
Disappointing
I managed to to everything I needed to do online but my payment wouldn't work. After trying 3 times I had to then make a phone call to complete my booking. Although the person on the phone was very...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thank you for taking the time to leave feedback for us.
I'm sorry to hear about the payment issues you had when making your booking. This can happen for a variety of reasons but I'm glad that our customer experience team were able to help.
I hope you have an amazing time when you visit next month!
With kind regards,
Kim
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Trusted Customer
Verificada por Feefo
N ireland
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
Reservation
Very easy hassle free service
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Trusted Customer
Verificada por Feefo
Teesside
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
First time booking on-line
Some parts easy to use and quick to get to where you want but improvements could be made.
I had an idea of when I would like to go but each time had to search different dates, would be good to have ...
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Trusted Customer
Verificada por Feefo
Cumbria
10 years ago
Lo que Trusted Customer dijo sobre Alton Towers Holidays:
Friendly staff. Nothing too much trouble and eager to help. All booked for our kids and foster kids to have some fun. A hard 6 months time so time to blow the cobwebs away. Can't wait. X
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Recogemos reseñas de forma independiente en nombre de las empresas que trabajan con nosotros. Nuestra plataforma solo llega a compradores verificados, por lo que puede estar seguro de que está leyendo reseñas de clientes reales.
Solo los clientes con prueba de compra pueden dejar una reseña en Feefo. Nos aseguramos de ello poniéndonos en contacto con los compradores inmediatamente después de la transacción.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
