Reseñas de TravelUp

Good afternoon, Mr. Atzori, Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced and the frustration this situation has caused. We sincerely apologise that you were unable to reach our team easily and that our communication regarding your flight disruption did not meet your expectations. We understand how important timely updates and support are, especially when flights are changed or cancelled. In cases of airline schedule changes or cancellations, the airline is responsible for operating and managing the flight, while we work as an intermediary to relay information and assist with rebooking where possible. However, we are very sorry that you felt unsupported during this process and that the options available to you were not clearly explained or acted upon in a timely manner. We also regret that you were not notified promptly about the alternative flight offered by the airline. This is not the level of service we aim to provide, and we fully understand your disappointment. We take your feedback seriously and would like the opportunity to review your case in detail to understand what went wrong and improve our service. Please contact our customer care team with your booking reference so we can investigate further and assist you directly. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Mr. Pexman, Thank you for your 5-star review. We are delighted to hear that you received excellent service and fantastic communication. It is also wonderful to know that you have used our services before and plan to continue doing so. We truly appreciate your continued trust and support, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Mathew, Miss. Singh, Thank you for your 5-star review. We truly appreciate you taking the time to rate your experience with us. Whilst you did not leave any additional comments, we are delighted to know that we met your expectations. Your support means a great deal to our team, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Mathew, Thank you for your 5-star review. We truly appreciate you taking the time to rate your experience with us. Whilst you did not leave any additional comments, we are delighted to know that we met your expectations. Your support means a great deal to our team, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Ashraf, Thank you for your 5-star review. We truly appreciate you taking the time to rate your experience with us. Whilst you did not leave any additional comments, we are delighted to know that we met your expectations. Your support means a great deal to our team, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Hague, Thank you for sharing your feedback. We are sorry to hear about your experience and the inconvenience caused by the change to your return flight. We understand how frustrating it must have been to discover a significant schedule change directly through the airline’s app rather than being informed in a timely manner. Please accept our sincere apologies that this was not clearly communicated to you. Flight schedules can sometimes be amended by the airline, and we rely on those updates being shared so we can notify affected customers promptly and issue revised e-tickets where required. However, we are very sorry that in your case this information was not relayed to you effectively, and that your follow-up email did not receive the response you expected. This is not the level of service we aim to provide, and we fully appreciate your disappointment. We would like to review your booking to understand what happened and ensure this is properly addressed. Please contact our customer support team with your booking reference so we can investigate and assist you further. Thank you again for your feedback. Regards, TravelUp

Good afternoon, Mr. Ali Homida, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the concern this caused ahead of your urgent trip. We understand how stressful it can be when travel documents are not received as quickly as expected, especially when travelling within a short timeframe. While tickets are often issued immediately in many cases, some bookings do require additional processing time in line with fare conditions and airline ticketing procedures. That said, we are sorry that the delay in issuing your ticket and the lack of reassurance in our communication left you feeling anxious. We also regret any difficulty you experienced when trying to reach our support team by phone and appreciate how frustrating long wait times can be. Your comments regarding both our response times and communication have been noted, and we will share this with the relevant teams for review and improvement. We appreciate your feedback and are sorry that your experience did not meet your expectations on this occasion. Regards, TravelUp

Good afternoon, Miss Gayle, Thank you for your 5-star review. We are delighted to hear that you have consistently had amazing experiences booking your flights with TravelUp. It’s great to know you value our competitive fares and timely delivery of booking information. We truly appreciate your continued trust and support, and we are pleased to hear that you plan to keep using our services. We look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mrs. Mahat, Thank you for your 4-star review. We are pleased to hear that you had a positive experience with our service and truly appreciate your feedback. We are always looking for ways to improve and would welcome any further comments on how we can make your experience even better next time. Thank you for choosing TravelUp, and we look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Miss Solenkova, Thank you for your feedback, and we are very sorry to hear about your experience. We fully understand how frustrating it is when you are unable to reach customer service and do not receive a timely response to your emails. This is not the level of support we aim to provide, especially when customers need urgent assistance. We sincerely apologise for the delay in responding to your queries. Your concerns have been noted, and we regret the inconvenience and stress this situation has caused you. Please be assured that we take such feedback seriously and are reviewing our communication processes to improve response times and accessibility for our customers. If your issue is still unresolved, we kindly ask you to resend your booking details so we can prioritise your case and assist you as quickly as possible. Thank you for your patience and for bringing this to our attention. Regards, TravelUp

Good afternoon, Dr. Ding, Thank you for your 5-star review. We are pleased to hear that you found the booking process easy and hassle-free, and that you have not experienced any issues. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, TravelUp