Very pleased. Prompt service. Helpfully kept informed to delivery.
Packaging for International could be a little More robust, goods arrived okay but the packet had been through a war zone.
Reseñas de productos
Fecha de compra: 15/01/2013
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Cliente de confianza
Verificada por Feefo
13 years ago
Thanks.
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Fecha de compra: 15/01/2013
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Cliente de confianza
Verificada por Feefo
13 years ago
Great company, will keep watching the website
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Fecha de compra: 14/01/2013
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Cliente de confianza
Verificada por Feefo
13 years ago
Very nice selection of interesting toys and gadgets.
I complained about the absolutely appalling postage charge, almost £5 for something that should have cost about 0.92p according to my own post office. In fairness, I did receive a phone call...
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Grand Illusions Ltd
Grand Illusions Ltd
13 years ago
I am sorry but we will have to agree to disagree on this one. I did ring to try and explain that this is the cost of postage and packing and VAT.
As a VAT registered company, we have to charge VAT on postage and packing, which unfortunately adds to the cost.
Also we used a jiffy bag for this order, and a jiffy bag is a small packet as far as we are concerned, since it is over 5mm thick. The minimum charge from the Royal Mail for a small packet is £2.70, although we get a slight discount because we use a franking machine. The franking strip on the front of your package proves what we paid in actual postage, which was well over £2.
Add the cost of the jiffy bag, plus the wages of the person doing the packing, plus VAT on top of that, and I hope you can see how we could not possibly charge you 90p without making a huge loss. We try and keep our prices for the items in the toy shop down, which means that we have to charge a proper price for p&p, i.e. cover our costs.
Hendrik Ball
www.grand-illusions.com
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Verificamos que las reseñas procedan de clientes auténticos relacionándolas con una venta o transacción. Solo se invita a la gente a dejar una reseña después de hacer una compra con nosotros.
