I have sent my long distance partner a few bottles of whisky from The Whisky Shop over the years. The descriptions of the whiskys are detailed, the delivery is fast, and responses from customer servic
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Product reviews
Date of purchase: 04/05/2024
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Trusted Customer
1 day ago
Great quick service
Product reviews
This a great Islay if you like the peaty / Smokey armour and flavour
Date of purchase: 26/04/2024
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Trusted Customer
1 day ago
Excellent packaging on both occasions i bought from them can highly recommend the hearach for a new whisky 👍👍👍
Date of purchase: 03/05/2024
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JC
James Carroll
2 days ago
What James Carroll said about The Whisky Shop:
Usual great service. Great product, quick delivery and great packaging for security.
Product reviews
Had this whisky before from The Whisky Shop and loved it. Saw it on a deal price and bought again.
Date of purchase: 02/05/2024
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CC
Cameron Cruickshanks
2 days ago
What Cameron Cruickshanks said about The Whisky Shop:
Great Product, engraved amazing, delivery was extremely fast.
5 stars, thanks again!
Product reviews
Exactly what we were after!
Date of purchase: 02/05/2024
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Trusted Customer
2 days ago
Because I used a gift card as part payment the order was put on hold. I was meant to be having next day delivery. After no appearance after several days I had to ring to discover where my order was, t
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Customer Service
The Whisky Shop
2 days ago
Thank you for reaching out and sharing your experience with us. We apologise for the inconvenience you faced regarding your order delay due to the use of a gift card for partial payment.
Unfortunately, we were not aware of the hold on your order until you contacted us. We are currently working on improving our systems to better handle such situations and to ensure timely communication with our customers.
We hope the glasses and the 10% discount on your next order demonstrate our commitment to making things right. We understand that this may not fully make up for the inconvenience you experienced.
Your feedback is valuable to us, and we are using it to enhance our service and prevent similar issues in the future. If you have any other concerns or need assistance, please feel free to reach out.
Thank you for your understanding and for being a valued customer.
Warm regards,
Customer Service Team
Product reviews
As always a great whisky from Kilchoman
Customer Service
The Whisky Shop
2 days ago
We're thrilled to hear you enjoyed the Kilchoman whisky. Cheers to many more great experiences!
Date of purchase: 02/05/2024
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Sylvia Pinney
3 days ago
What Sylvia Pinney said about The Whisky Shop:
Easy to order and fast delivery
Date of purchase: 02/05/2024
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Trusted Customer
4 days ago
I went into Glasgow asking for Bowmore. Told you do not stock it. But was bot told I could order online to collect in store. Had to find that out myself. Poor service.
Customer Service
The Whisky Shop
3 days ago
Thank you for your feedback. We apologise for the inconvenience you experienced in our Glasgow store. Your experience does not reflect the level of service we aim to provide. We will ensure our staff is better informed about our online ordering and in-store collection options. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Many thanks,
Customer Service Team
Product reviews
Delicious, smooth. Little to no hangover.
Customer Service
The Whisky Shop
3 days ago
Thank you for your wonderful feedback on the Bowmore 12! We're delighted to hear that you enjoyed its smooth and delicious flavor. It's great to know that it provided you with a pleasant experience. We appreciate your support and look forward to serving you again soon.
Date of purchase: 01/05/2024
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BD
Bernard Dubroski
4 days ago
What Bernard Dubroski said about The Whisky Shop:
Wonderful. Amy in customer service resolved my issue
Date of purchase: 30/04/2024
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Arthur Serino
4 days ago
What Arthur Serino said about The Whisky Shop:
Two of the four bottles you sent me had compromised seals and were leaking. The foil over the stoppers was intact, but the stoppers themselves didn't fit tightly enough and some scotch had leaked into
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Customer Service
The Whisky Shop
4 days ago
Hello,
Thank you for bringing this to our attention. This is the first we have heard of this issue, and we sincerely apologise for any inconvenience this may have caused. It is our priority to ensure that all products are delivered in perfect condition, and we are very concerned to learn about the compromised seals on two of the bottles you received.
Our team have reached out via email.
We look forward to resolving these matters.
Warm regards,
Customer Service Team
Product reviews
Sampled these at the GM distillery in Elgin. One of the most delicious tasting scotches I have ever tried. Rich, fruity flavor like none other I've had, and a great price to boot! Only problem is, 2 o
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Customer Service
The Whisky Shop
4 days ago
Thank you for your kind words about our scotch! We are thrilled to hear you enjoyed the rich, fruity flavor and found it to be a great value. However, we are very sorry to hear about the issue with the leaking bottles. This is certainly not the experience we want for our customers.
Amazing offering. Not my most favorite, but close to it. Better than any scotch you can buy for the money. Rich and fruity, but without the sweetness of the amontillado cask finish.
Customer Service
The Whisky Shop
4 days ago
Thank you for your feedback! We're delighted to hear that you found our scotch to be a great value with a rich and fruity profile. We appreciate your honest comparison and are glad it ranks highly among your favourites.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.