It’s time to kick off 2019 with a bang – with Feefo’s Trusted Service Awards. The winners are set to be announced at the end of January, so we thought we’d take the chance to fill you in on all things Trusted Service to get you ready for the big day.
Let’s start with the basics. Every year we honour our highest performing customers with the Trusted Service award. Only the best of the best businesses, who’ve shown outstanding levels of quality and customer service throughout 2018, will qualify for Trusted Service 2019.
Don’t worry about having to apply, if you fit the bill, we’ll be sure to let you know when the awards are announced in early 2019!
To qualify for our Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st, 2018 and December 31st, 2018 and achieved a Feefo service rating of between 4.0 and 4.4 during this period.
To achieve our coveted Gold Trusted Service 2019 award, a business must have collected at least 50 reviews between January 1st, 2018 and December 31st, 2018 and achieved a Feefo service rating of at least 4.5 during this period.
The Trusted Service award is announced annually. The 2019 award winners will be unveiled at the end of January.
If you’re a winner, congratulations! Now it’s time to tell the world about it. We strongly encourage all our winners to proudly display their winners badge and certificate everywhere and anywhere customers can see it.
Winning a Trusted Service award is a fantastic testament to your dedication to providing outstanding customer service; the more you shout about it, the more customers and prospects know that you’re a brand that can be trusted to deliver!
You’ll receive a digital ‘Trusted Service’ badge, that can be used online, in e-mail campaigns, social media, and across your website. Displaying the badge proudly on your home page and next to call-to-action buttons is a fantastic way to reinforce trust with shoppers.
Your official award certificate is available by logging in with your winner’s code to our dedicated Trusted Service microsite – trustedservice.com. Simply add your business name to the .PDF in the relevant field.
Once you’ve got your certificate, why not display it in-store, or in your shop window, so that any customers that walk through the doors can immediately see you’re a reputable company.
Your Winners Code gives you access to your Trusted Service assets, which can be used across your social media channels with the hashtag #FeefoTrusted.
You will also find handy social sharing buttons, with a suggested message to help you let the world know.
We recommend thanking your customers for leaving their valuable reviews. E.g. We’ve won the @Feefo_Official Trusted Service award 2019! Thanks to all our customers for sharing their ratings and reviews! #FeefoTrusted
Winning our Trusted Service award is something to be extremely proud of, so be sure to shout it from the rooftops if you’re one of the lucky winners come the end of the month. If you have any more questions about Trusted Service, simply email trustedservice@feefo.com and we’ll do our very best to answer them. Good luck everyone!
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NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
