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Timbuktu Reviews | Customer Service Reviews for https://www.feefo.com/reviews/timbuktu-travel | Feefo

Displaying all 992 reviews

Trusted Customer

1 month ago

Date of purchase: 05/27/2025

Daniel

Timbuktu

1 month ago

Hi There, Thank you very much for such a fantastic review. Tessa and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Botswana. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

allyson orzechowski

1 month ago

Date of purchase: 05/30/2025

Daniel

Timbuktu

1 month ago

Hi Allyson, Thank you very much for such a fantastic review. Meagan and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Vietnam. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

SFinlay

Washington, DC

1 month ago

Date of purchase: 05/21/2025

What SFinlay said about Timbuktu:

Have already recommended Timbuktu to several friends

I'm not sure I understand the difference between this question and the previous. Kristin was amazing. Our plans started as a family trip for four but then became a trip for just my husband and me....

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Daniel

Timbuktu

1 month ago

Hi Susan, Thank you very much for such a fantastic review. Kristin and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in South Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

Kristin Parker

Manhattan, NYC

1 month ago

Date of purchase: 05/14/2025

What Kristin Parker said about Timbuktu:

Good flight and transfer planning in Madagascar

I definitely appreciated the booking of airplane flights and transfers within Madagascar. I could not have handled this alone. Since this was my first time to visit this country I relied heavily...

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Jonty Medcalf

Timbuktu

1 month ago

Hi Kristin, Thanks so much for taking the time to share your feedback, we really appreciate it. I know your travel specialist will also respond to you directly too on the points you have raised. Reading through the correspondence during the planning stages I was please to read how happy you were with the process and all the details Kevin worked through with you however I am sorry that you were unhappy with a couple of the elements of the trip. Given the relatively last minute nature of the trip some of the options chosen were the best available lodges at the time of booking. Anjajavy and Tsara Komba are some of our favourite properties in madagascar so I am glad you had great experiences at both of these. Regarding the last hotel and the poor experience there we'll be sure to avoid it again in the future. In closing thank you so much for travelling with us and for taking the time to share your feedback. We are always looking to improve what we do and your feedback certainly helps us with that. Kind regards, Jonty Medcalf Head of Sales

Product reviews

Cesar Arellano

Virginia, USA

1 month ago

Date of purchase: 05/21/2025

What Cesar Arellano said about Timbuktu:

Amazing South African Experience with Timbuktu!!!!!!

Excellent service, attention to detail and Timbuktu listens to their customers.

Daniel

Timbuktu

1 month ago

Hi Cesar, Thank you very much for such a fantastic review. Tessa and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in South Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

Krista Lauer

Park City

1 month ago

Date of purchase: 05/26/2025

What Krista Lauer said about Timbuktu:

Timbuktu Travel made our Southern Africa Adventure Truly Epic!

The service we received was exceptional. Annie and Daniel at Timbuktu Travel arranged for us to be met at each of our destinations, escorted through customs in different countries and taken to our...

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Daniel

Timbuktu

1 month ago

Hi Krista, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

Karen

Queens, NY

1 month ago

Date of purchase: 05/26/2025

What Karen said about Timbuktu:

Affordable, efficient, responsive

Kristin was responsive to every question and request. Documents were sent regularly with explanations and details. Timbuktu offered wonderful prices and experiences.

Daniel

Timbuktu

1 month ago

Hi Karen, Thank you very much for such a fantastic review. Kristin and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

Brian Eckhardt

Los Angeles

1 month ago

Date of purchase: 05/01/2025

What Brian Eckhardt said about Timbuktu:

Terrific Experience with Timbuktu!

Annie put together a great itinerary for us. She was responsive to our questions in the planning stage and was proactive in helping us get ready for the trip. All our trip logistics went smoothly,...

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Daniel

Timbuktu

1 month ago

Hi Brian, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

Ashley Lollar

Orlando, Florida

1 month ago

Date of purchase: 05/16/2025

What Ashley Lollar said about Timbuktu:

Incredible service from start to finish - from the planning process until we returned home. Just incredible.

Daniel

Timbuktu

1 month ago

Hi Ashley, Thank you very much for such a fantastic review. Kristin and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

Mariel Davis

1 month ago

Date of purchase: 05/01/2025

What Mariel Davis said about Timbuktu:

Incredible

The service at Timbuktu is incredible and individualized according to preferences.

Daniel

Timbuktu

1 month ago

Hi Mariel, Thank you very much for such a fantastic review. Annie and the Timbuktu Team are delighted that you were so pleased with the booking process and its great to hear that you had such a good time in Southern Africa. We look forward to welcoming you back in the future! All the best, Daniel and the Timbuktu Team

Product reviews

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About Timbuktu

Welcome to Timbuktu, an interactive travel platform that gives you the power to research, choose, and literally build your own trip to Africa, and in doing so, pay less to get there. You enter the world of Timbuktu, browse our hand-picked crop of amazing African journeys, and empowers you to chop, change and refine these adventures, or simply build one from scratch—all under the specialist guidance from our experts. It’s fun and easy, and saves you money. You explore and create. We guide you and fulfil your dreams.

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+1 (646) 542 0667

4600 140th Ave N, Suite 180, Clearwater, Florida, 33762, United States

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Timbuktu Reviews

City Lodge OR Tambo AirportMore reviews of this product (28)View product websiteClean, convenient, and excellent staff!

Chobe Elephant CampMore reviews of this product (7)View product websiteEngaging staff, numerous opportunities for animal sitings, comfortable accommodations.

Kwando Splash CampMore reviews of this product (2)View product websiteComfortable accommodations, fantastic game drives, beautiful setting, attentive and engaging staff.

Machaba CampMore reviews of this product (3)View product websiteComfortable camp, helpful and friendly staff, wonderful opportunities for animal viewing.

Your booking experience with TimbuktuMore reviews of this product (1)View product websiteAttentive to interests and requests, terrific follow through, organized and planned a fantastic experience!

The Oriental Jade Hotel & SpaMore reviews of this product (2)View product websiteLoved the extensive breakfast buffet

Emperor CruiseMore reviews of this product (2)View product websiteStaff were very kind and eager to please. Food was mediocre. We felt the excursion to the village was a bit too long.Unfortunately the Shower drain backed up with every shower, plus cockroach type...Read all

Four Seasons Resort : The Nam HaiMore reviews of this product (2)View product websiteExcellent hotel. Service was top notch. The villas are beautiful. The pool was gorgeous. Can’t say enough good things about this property

Your booking experience with TimbuktuMore reviews of this product (1)View product websiteMeg did a great job with planning our trip. Everything went off without a hitch. We would definately use Timbuktu in the future.

City Lodge OR Tambo AirportMore reviews of this product (28)View product websiteFor a simple overnight hotel at the airport, it's fine. Nothing fancy but does the job for an overnight. Restaurant staff was super nice and breakfast buffet had loads of hot and cold, as well as...Read all

nThambo Tree CampMore reviews of this product (13)View product websiteFANTASTIC! What a lovely and quiet place. The staff, all of them, could not have been better. nThambo is perfect and "just so". I appreciated that they don't have the extra amenities (like a spa)...Read all

Nut Grove Boutique HotelMore reviews of this product (2)View product websiteLovely hotel. We were only there for a brief overnight but would have loved to stay longer. Grounds are beautiful and the food was very good.

Walkers BeachMore reviews of this product (1)View product websiteFABULOUS! Cannot say enough about Sindi, Jayne and Maya and the staff we didn't get to see. This property is refined elegance and is "just so". They don't make a big fuss about you like at the Four...Read all

Schulphoek Seafront GuesthouseMore reviews of this product (2)View product websiteWe were here for a brief overnight. The staff were very nice and welcoming but the property is a little worn at the elbows. The bed linens were super soft but the towels were a bit faded and had some...Read all

Cloud 9 Boutique HotelMore reviews of this product (3)View product websiteI'd say this hotel is "nice enough/fine". Hot and cold water were not balanced and very temperamental. We were in room 41 which looks out into a courtyard. There was lots of noise from a local bar...Read all

Your booking experience with TimbuktuMore reviews of this product (1)View product websiteKristin was amazing. Our plans started as a family trip for four but then became a trip for just my husband and me. Kristen was great at helping me choose the right places to go and things to do. She...Read all

Nosy MangaMore reviews of this product (1)View product websiteThis is convenient as a transfer hotel when intra-country plane travel necessitates because it is only a short drive to the airport. The hotel has nice amenities, including a rooftop swimming pool /...Read all

Anjajavy Le LodgeMore reviews of this product (2)View product websiteEvery aspect of this lodge is exquisite. I stayed here for 4 nights and could have enjoyed a longer visit. The staff is wonderful, quietly providing every service and need to make guests relax. My...Read all

Le Relais de MantadiaMore reviews of this product (2)View product websiteThe rooms here are spartan with very little charm though they do have all amenities. The breakfasts provide variety and are good, but lunch and dinner menus are disappointing. I may have enjoyed my...Read all

Côte Ouest PalissandreMore reviews of this product (3)View product websiteI did not stay here. I stayed at Tsara Komba.

Le Relais du KirindyMore reviews of this product (1)View product websiteI never stayed here.

Your booking experience with TimbuktuMore reviews of this product (1)View product websiteI definitely appreciated the booking of airplane flights and transfers within Madagascar. I could not have handled this alone. Since this was my first time to visit this country I relied heavily...Read all

City Lodge OR Tambo AirportMore reviews of this product (28)View product websiteNice clean and basic hotel walking distance from JNB.

Simbavati River LodgeMore reviews of this product (7)View product websiteCheck-in process was great. Excellent customer service, staff had great attention to detail, remembering our names, food preferences and overall friendliness. Game drivers were incredible and again...Read all

Welgelegen HouseMore reviews of this product (23)View product websiteRoom was clean and location was close to nearby restaurants. We had a room on the first floor, and because it is an old house, the floors creaked and we could hear upstairs neighbors and people in...Read all

Clouds EstateMore reviews of this product (1)View product websiteLOVED this place. When we arrived, the staff took us outside and served some bubbly and snacks while they got us checked in. Nice touch. The room has a spectacular views of mountains and vineyards....Read all

La Fontaine FranschhoekMore reviews of this product (10)View product websiteRoom ready upon early arrival. They had great attention to detail throughout our stay. Centrally located to shops, restaurants and the downtown area, all walkable. Breakfast was good.

Schulphoek Seafront GuesthouseMore reviews of this product (2)View product websiteGreat view!!!!! Very clean and staff very friendly. Not the best location to walk into town, however they provided a shuttle to the town of Hermanus where there were restaurants and shops.

Your booking experience with TimbuktuMore reviews of this product (1)View product websiteTimbuktu was an excellent company to work with in booking our trip. They listened to our needs and wants and crafted an amazing South African travel experience. Throughout the planning process, our...Read all

Pineapple House Boutique HotelMore reviews of this product (1)View product websiteWe absolutely loved staying at the Pineapple House Boutique Hotel. It was clean, the staff was friendly, breakfast was great, and the hotel was just beautiful. It was also walking distance to...Read all

Shongwe OasisMore reviews of this product (2)View product websiteShongwe Oasis felt truly like a home away from home. It was so relaxing, the staff was so nice, it was clean, the food was great. We would love to stay there again!

Mount Meru Game LodgeMore reviews of this product (6)View product websiteWe were only at Mount Meru Game Lodge for one night but it was a very nice one night! It was beautiful and very relaxing. The staff was very friendly. Highly recommend.

Tloma LodgeMore reviews of this product (3)View product websiteAbsolutely beautiful!

Serengeti Kati Kati Tented CampMore reviews of this product (12)View product websiteThe first two nights we were there, we were the only guests because we came in the off season. We felt like royalty! The staff was friendly, the tent was very well constructed, the food was amazing....Read all

Ole Sereni HotelMore reviews of this product (13)View product websiteWe loved the African decor and ambiance of the hotel. It was very nice!

Your booking experience with TimbuktuMore reviews of this product (1)View product websiteWe absolutely loved working with Kristin at Timbuktu, and we had the best vacation ever! Kristin made everything so easy and was always willing to hop on the phone to ease my worries throughout the...Read all

Mariel's Adventure to Southern Africa (Option 2)More reviews of this product (1)View product websiteI enjoyed the itinerary that Annie carefully curated for me on my solo adventure of a lifetime in Cape Town, South Africa and the Okavango Delta, Botswana!

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