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Sturgess Motor Group Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sturgess-motor-group | Feefo

Displaying all 4,657 reviews

Trusted Customer

11 years ago

Date of purchase: 11/29/2013

Usual excellent service. 4th car I've bought through Mitch Robinson at Sturgess. Will no doubt…

Usual excellent service. 4th car I've bought through Mitch Robinson at Sturgess. Will no doubt get the next one from them in a few years time.

Sturgess Motor Group

11 years ago

Thank you for your feedback. As a family business, customer satisfaction is of paramount importance to us, and we are pleased that we were able to meet with your expectations. Kind regards Nigel Smith General Manager

Sturgess Motor Group

11 years ago

Thank you for your feedback. As a family business, customer satisfaction is of paramount importance to us, and we are pleased that we were able to meet with your expectations. I will ensure I pass your kind comments onto Mitch. Kind regards Paul Flemans Sales Manager

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Trusted Customer

11 years ago

Date of purchase: 11/25/2013

All staff very courteous, helpful and knowledgeable.

Sturgess Motor Group

11 years ago

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Trusted Customer

11 years ago

Date of purchase: 11/26/2013

Gwen, the sales person was outstanding, She made me feel valued and gave what I…

Gwen, the sales person was outstanding, She made me feel valued and gave what I feel was a very good deal. All the people I met within Sturgess have been lovely, of course the true measure will be...

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Sturgess Motor Group

11 years ago

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Trusted Customer

11 years ago

Date of purchase: 11/28/2013

very impressed with all aspects of our visits and purchase. Sales team were very professional…

very impressed with all aspects of our visits and purchase. Sales team were very professional and pleasant.

Sturgess Motor Group

11 years ago

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Trusted Customer

11 years ago

Date of purchase: 11/26/2013

The salesman was helpful and organised. They fitted accessories I requested.I collected the car in…

The salesman was helpful and organised. They fitted accessories I requested.I collected the car in the dark,and was generally pleased.However,I later found that the car was not well valeted- sticky...

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Sturgess Motor Group

11 years ago

Thank you for your feedback. As a family business, customer satisfaction is of paramount importance to us, and we hope that we were able to meet with your expectations. I do note some areas where we can look to improve in your comments. I will be discussing these with my team. Kind regards Nigel Smith General Manager

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Trusted Customer

11 years ago

Date of purchase: 11/15/2013

Sales exec did a good job on the purchase and my part exchange. Finance was…

Sales exec did a good job on the purchase and my part exchange. Finance was uncompetitive. Vehicle was supplied with several significant faults. Sales Manager did not respond to my email, nor to...

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Sturgess Motor Group

11 years ago

We are sorry to hear of the issues you’ve experienced with the purchase of your Defender. As a family business we take a great deal of pride in customer care so it’s very disappointing to discover that we’ve fallen short of your expectations. We’ll investigate the circumstances relating to your issues and report back to you directly. Kind regards Hayden Julian General Sales Manager

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Trusted Customer

11 years ago

Date of purchase: 11/27/2013

We found they explained everything in detail and answered all our questions, our main object…

We found they explained everything in detail and answered all our questions, our main object for us was if we could get the car into out garage so they did our test drive to our bungalow for us to...

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Sturgess Motor Group

11 years ago

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Trusted Customer

11 years ago

Date of purchase: 11/06/2013

this is not my car, I have a Jaguar XF`

Sturgess Motor Group

11 years ago

Please accept our apologies for the confusion over vehicles, somewhere along the line our records have got crossed over with another vehicle. We are looking into the situation now and will get the matter resolved immediately. I hope your enjoying your Jaguar, should you have need of us for anything else then please do not hesitate to get in touch. Hayden Julian General Sales Manager

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Trusted Customer

11 years ago

Date of purchase: 11/19/2013

The attention given by the sales person was very good, clear and a understanding nature

Sturgess Motor Group

11 years ago

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Trusted Customer

11 years ago

Date of purchase: 11/29/2013

We were very satisfied with Sturgess and with the £3000 we received in part exchange…

We were very satisfied with Sturgess and with the £3000 we received in part exchange but was shocked to see the car on the Forecourt for £5000

Sturgess Motor Group

11 years ago

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About Sturgess Motor Group

Sturgess Motor Group has a long established history as a leading car dealer in Leicestershire. The company was originally founded in 1897 by Walter E. Sturgess when he set up a small shop in the West End of Leicester manufacturing, selling and servicing bicycles known as W.E. Sturgess & Sons. Since 1897, Sturgess Motor Group has grown to become one of the oldest family-operated motor dealers in the UK and also one of the most respected names in UK motor retailing. With a strong reputation for outstanding customer service in the local community and a reputation as a leading motor retailer in the wider community, Sturgess Motor Group has been a trusted name for more than 120 years. Sturgess Motor Group are not the biggest car dealer in the country and have no intentions of being so. Instead, Sturgess Motor Group strive to maintain a reputation as a professional company dealing in high quality vehicles and delivering exceptional customer service to drivers in Leicestershire.

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01162406504

Cropston Road, Anstey, Leicester, Leicestershire, LE7 7BP, United Kingdom