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Headwater Reviews

Displaying all 1,512 reviews

Tasso Asteriades

Feefo Verified

London

3 years ago

What Tasso Asteriades said about Headwater:

Very caring and supportive

We had to cancel or holiday at the very last minute due to a family bereavement. Meghan was very kind and helpful and we’ve been able to rearrange our trip with very little financial loss. The hotel...

Paula Farmer

Headwater

3 years ago

We are so sorry to read the circumstances of cancelling and the need to rearrange your holiday. Thank you so much for taking the time to write such a positive review. It is very welcoming. Kind regards Headwater Customer Services

MARK SCRUTTON

Feefo Verified

3 years ago

What MARK SCRUTTON said about Headwater:

Excellent - again!

V helpful, knowledgeable and efficient. Very polite.

Paula Farmer

Headwater

3 years ago

Thank you so much for your lovely review Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Joanna looked after us well, but when she isn't there there seems to be nothing going on at Headwater.

NIGEL HARLEY DAVIES

Feefo Verified

Bromley

3 years ago

What NIGEL HARLEY DAVIES said about Headwater:

Excellent customer service

An excellent service with great communication and flexibility to suit our requirements. We will definitely use Headwater again in the future

Paula Farmer

Headwater

3 years ago

Thank you for posting a very welcoming and positive review. Kind regards Headwater Customer Services

MARK BASELEY

Feefo Verified

3 years ago

What MARK BASELEY said about Headwater:

Very quick to respond to emails and helpful without being pushy.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post such a positive review. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

No response from Headwater to initial online chat enquiry about this holiday. Didn't seem to know about the enquiry. Difficult to contact by phone. Still waiting for confirmation that this holiday...

Paula Farmer

Headwater

3 years ago

Thank you so much for taking the time to post your response. We are truly sorry that you had a disappointing booking experience. This is not the kind of service that we strive for. I was pleased to see however that your holiday is now confirmed. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Knowledgeable and efficient sales, though they suffered from slow computers and therefore long silences on the phone.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review. It is important to us that the customer is kept informed during the booking process please accept our apologies for the long silences. Your kind comments regarding the agents knowledge and efficiency though is very much welcomed. Kind regards Headwater Customer Services

CHARLES WALL

Feefo Verified

3 years ago

What CHARLES WALL said about Headwater:

Excellent service.

Excellent service and would definitely book other holidays through Headester.

Paula Farmer

Headwater

3 years ago

Hi there, thank you for leaving such a positive review. Based on your booking experience so pleased to read that you will be happy to book other holidays with us. Kind regards Headwater Customer Services

Trusted Customer

Feefo Verified

3 years ago

Great service.

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your positive review. Kind regards Headwater Customer Services

IAN PURVES

Feefo Verified

3 years ago

What IAN PURVES said about Headwater:

Sold a holiday that wasn’t available

The interaction with the salesperson was good and helpful, however the follow-up was very poor. I paid a deposit and was assured that the hotel reservation would be confirmed as a priority. It...

Paula Farmer

Headwater

3 years ago

Thank you for taking the time to post your review . We are truly sorry that the accommodation was not available for you which was quite unexpected for your chosen dates. The team do their best to update customers following booking enquires and reservations where possible and we truly regret that we were unable to provide your chosen holiday. Kind regards Headwater Customer Services

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