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Headwater Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,464 reviews

Trusted Customer

Feefo Verified

4 months ago

Excellent service

Stephanie was very proactive and helpful. She was always available and she was very keen to make our trip special.

Sophie

Headwater

4 months ago

Thank you very much for your wonderful review, I will ensure your kind words are passed on to Stephanie. Sophie Customer Relations Executive

DAVID JACKSON

Feefo Verified

GBR

4 months ago

What DAVID JACKSON said about Headwater:

Well Done

It was very easy to organise a bespoke trip

Sophie

Headwater

4 months ago

We are delighted that you found the Headwater booking process so easy, I will ensure your kind words are passed on to our team. Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

4 months ago

Quick and accurate responses to request.

Sophie

Headwater

4 months ago

Thank you so much for your positive review. Sophie Customer Relations Executive

ROGER THORP

Feefo Verified

GBR

4 months ago

What ROGER THORP said about Headwater:

Good service and great holidays.

Sophie

Headwater

4 months ago

Thank you for taking the time to leave such a positive review and marking us 5 stars. Sophie Customer Relations Executive

STEPHEN LANE

Feefo Verified

GBR

4 months ago

What STEPHEN LANE said about Headwater:

Excellent customer service

Excellent, prompt responses to every question we asked. Customer service has been first rate showing a genuine desire to help.

Sophie

Headwater

4 months ago

Thank you for taking the time to share your review with myself and the team. We are delighted to receive such positive feedback from your booking experience, I will ensure it is passed on to the wider team :) Sophie Customer Relations Executive

SCOTT MURRAY

Feefo Verified

CAN

5 months ago

What SCOTT MURRAY said about Headwater:

First and last

This experience with Headwater has been the worst of any travel arrangements that I have ever had. Communication is poor to non existent and it has been a week since a deposit has been made without...

Katie

Headwater

4 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, as this is certainly not the level of service we strive to provide. Thank you also for taking the time to speak with me today to discuss this further. I’m pleased that we were able to resolve the matter for you. We appreciate your honesty and hope to have the opportunity to restore your confidence in us. Katie Customer Team Leader

SCOTT MURRAY

4 months ago

After speaking to the Headwater team leader the booking problems were quickly resolved . Looking forward to our adventure in Spain.

Trusted Customer

Feefo Verified

4 months ago

Very good holiday booking experience.

Had a very good experience booking our holiday with Andrew who was very pleasant, helpful, efficient and professional. The whole process was very quick, easy and smooth. All first class.

Sophie

Headwater

4 months ago

Thank you very much for your wonderful review. I will ensure your kind words are shared with Andrew and the wider team. Sophie Customer Relations Executive

JOHN LOADER

Feefo Verified

GBR

4 months ago

Sophie

Headwater

4 months ago

Thank you so much for your review Sophie Customer Relations Executive

Trusted Customer

Feefo Verified

5 months ago

Excellent customer service.

Total understanding of all the details of the holiday and very helpful in sorting out travel arrangements. We are travelling as a family group for a special occasion so it was delightful to have such...

Sophie

Headwater

4 months ago

Thank you so much for your wonderful review. We are delighted that we could arrange such a memorable trip for yourself and family :-) Sophie Customer Relations Executive

RUTH GRIFFITHS

Feefo Verified

5 months ago