How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Headwater Reviews

http://www.headwater.com

EXCEPTIONAL

Service

4.9

/5

5

4

3

2

1

128

5

1

2

1

137

ratings over the past year

Displaying all 1,513 reviews

MB

Mr Brearley

Headwater Verified

4 years ago

What Mr Brearley said about Headwater:

Regarding choosing and booking our holiday the agent was helpful, friendly and most efficient. We are looking forward to the holiday in a few months time.

0

Trusted Customer

Headwater Verified

4 years ago

Prompt and knowledgeable.

0

MW

Mrs Woods

Headwater Verified

4 years ago

What Mrs Woods said about Headwater:

Excellent

Excellent advice, help and service from Karen who worked hard to find us the right holiday at short notice.

0

MB

Mr Bounds

Headwater Verified

Chepstow

4 years ago

What Mr Bounds said about Headwater:

Always responsive and well informed

Friendly informed and responsive

0

MW

Mrs Walker

Headwater Verified

4 years ago

What Mrs Walker said about Headwater:

very friendly and helpful, efficient staff. All queries quickly answered.

0

Trusted Customer

Headwater Verified

4 years ago

Have loved previous trips arranged by Headwaters.

Very receptive to changes especially adding an extra night, making new plans for travel to and from the hotels. Rapid responses to questions.

0

Trusted Customer

Headwater Verified

4 years ago

Exemplary service

Quick and relevant responses. Friendly, knowledgable and engaging agent. Efficient processes. Thoroughly recommended

0

MA

Mr Annesley

Headwater Verified

Brora Highland

4 years ago

What Mr Annesley said about Headwater:

Excellent Staff and service in difficult times

They altered my existing booking to this new one efficiently and effectively and without complaint. Megan is a dream to work with.

0

MB

Max Broughton

Headwater Verified

4 years ago

What Max Broughton said about Headwater:

At the moment I have only dealt with Helen Hodson and found her very easy and pleasant to deal with. She has always got back to me quickly and efficiently with prices, queeries, etc. So far I would...